Victoriana Concepcion
Bellevue,WA
Summary
Experienced server with a passionate and strong work-ethic in the restaurant industry! My restaurant background is very versatile, allowing you to mould my service style to fit the company's values. Flexible schedule with open availability. Extremely eager to work and make great connections with management, co-workers, and guests. I love people!
Overview
3
3
years of professional experience
Work History
Server
Din Tai Fung
03.2023 - Current
- Fulfilled strict and high-level table service expectations: first timer spiel, monthly secret shopper audits
- Received more than 20+ positive guest reviews through Tattle App, Yelp, and Google reviews
- Created special guest experiences, catering to the unique preferences of every guest
- Consistently aided all FOH departments during rushes: extended my position as a server to help run food, walk tables back, buss tables, to-go items
- Used slow periods to restock stations and remain diligent
Server
Maggiano's Little Italy
08.2022 - 02.2023
- Handled 6-7 table sections without compromising service quality
- Trusted with handling big tops >15 guests
- Required to have profound bar knowledge
- Eagerly studied and memorized menu outside of work hours
- Made efforts to flip tables as efficiently as possible
Server
Applebee's
01.2022 - 08.2022
- Awarded Employee of the Month in July 2022
- Promoted from Hostess to Server in less than three months
- Anticipated guest needs to ensure quality service
- Acted in accordance with sanitation, safety, and alcohol beverage policies
- Interacted with teammates and guests in a positive, friendly, and professional manner
- Filled in for call-outs when needed
Shift Manager
Baskin Robbins
03.2021 - 05.2022
- Promoted to Shift Manager in less than two months
- Handled solo shifts, responsible for the entire shop without Manager present
- Friendly interactions with customers of all ages
- Trained new employees on policies, procedures, and responsibilities
Education
Bachelor's - Computer Science
Bellevue College
Bellevue, WA2026
High School Diploma -
Interlake High School
Bellevue, WA06.2022
Skills
- Versatile service: quick, diner style to fine dining
- Poised under pressure
- Receptive of feedback and coaching
- Team oriented
- Proficient at multi-tasking
- Strong work ethic
- Guest engagement
- Aware of surroundings
- High stamina
Timeline
Server
Din Tai Fung
03.2023 - Current
Server
Maggiano's Little Italy
08.2022 - 02.2023
Server
Applebee's
01.2022 - 08.2022
Shift Manager
Baskin Robbins
03.2021 - 05.2022
Bachelor's - Computer Science
Bellevue College
High School Diploma -
Interlake High School
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