Open To Work
Hi, I’m
Victoria Osorio
Charles Town,WV
Summary
I have ten years of customer service experience. I enjoy working with technology and others. I stay attentive to work, always looking for an opportunity to improve in my career, and a willingness to learn. I have a proven ability to train staff and enhance team performance while ensuring compliance with regulations. Bilingual and proficient in Qualia, I excel in multitasking and critical thinking to drive successful outcomes in fast-paced environments.
Overview
12
years of professional experience
2
Certificates
Work History
Legacy Community ServicesSterling , VA
Office Assistant
09.2025 - Current
Job overview
- Streamlined data entry tasks using Microsoft Office applications to enhance accuracy.
- Supported staff members with tasks, including document copying, scanning, filing, and supply ordering to ensure smooth operations.
- Managed filing systems and organized documents for quick retrieval.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Communicated with clients and vendors to address inquiries and concerns.
- Assisted with special projects by researching information on the internet and through other sources.
Vesta Settlements, LLCAshburn, Virginia
Pre-Processor Team Lead
10.2021 - Current
Job overview
- Coordinated with clients to efficiently gather the required information and documentation under proper security measures for handling sensitive data.
- Communicated and monitored the daily workflow to ensure the timely completion of each stage in the loan process.
- Utilized software systems to track document status and workflow progress.
- Communicate with realtors, lenders, investors, buyers, sellers, attorneys, and underwriters.
- Assisted in training new staff on procedures and best practices.
- Created job aids for various positions in the company.
- Ensured that property details matched land records for compliance.
- Keep up to date on the insurance for the company with the vendors we directly work with.
- Create spreadsheets and keep track of multiple companies' remittances.
- Sending and handling checks.
- Request and retrieve the HOA and mortgage statement documents.
Paddy's Irish PubRanson, West Virginia
Server/Bartender
11.2018 - 03.2023
Job overview
- Managed closing duties, restocked items, and reconciled cash drawer to ensure smooth end-of-day operations.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Checked patrons' identification to ensure minimum age requirements for the consumption of alcoholic beverages.
- Placed reservations by phone and email into a P.O.S. system.
- Trained new employees on food handling, guest expectations, and restaurant protocols to enhance service quality and teamwork.
- Created social media marketing campaigns that elevated brand visibility and engaged target audience.
Passport Title Services LLCRockville, Maryland
Pre-Processor
02.2021 - 07.2021
Job overview
- Verify that the title to the real estate is legitimately given to the homebuyers.
- Utilized optimal customer service skills with realtors, lenders, investors, buyers, sellers, attorneys, and underwriters.
- Worked on titles, deeds, and contracts.
- Updated documents and monitored closing progress to maintain timely transactions.
- Verifying wiring instructions, ordering, and receiving payoffs.
- Communication with different counties regarding mortgages, liens, and judgments.
- Reviewed legal updates to ensure compliance.
- Collected and verified personal information from clients to facilitate seamless transactions.
Kings New York PizzaKearneysville, WV
Cashier
05.2016 - 11.2019
Job overview
- Greeted guests and assisted with food selections, enhancing customer experience through upselling.
- Putting orders into a POS system to input orders, split bills, and calculate totals.
- Managed cash drawer by ensuring accurate cash handling and record-keeping.
- Completed opening and closing checklists, including emptying trash, and polishing silverware.
- Package up food and place it in secure bags.
- Communicated with kitchen staff about customer allergies and dietary needs to ensure safety and satisfaction.
Kidz KastleCharles Town, West Virginia
Caretaker/Aid
05.2014 - 04.2016
Job overview
- Monitored children's play activities.
- Wrote detailed daily reports that outline each child’s activities, what they rate, and nap times.
- Incorporated music, art, writing, and playing with other kids.
- Provide for infants and for those up to the age of thirteen.
- Cleaned and sanitized play areas daily to ensure a healthy environment for children.
- Provided and maintained a safe and clean area for the kids to play in.
Education
Blue Ridge Community And Technical CollegeMartinsburg, WV
Associate of Science from Business Administration
04-2021
Jefferson High SchoolJefferson County, West Virginia
High School Diploma
05.2017
Skills
- Time management
- Computer literate
- Presentation competency
- Bilingual
- Skilled Typer
- Multitasking and organizing
- Recordkeeping proficiency
- Teamwork and collaboration
- Critical thinking
- Document review
- Customer service
- Sorting and packaging
- Adaptability and flexibility
- Active listener
- Experienced with money
- Workflow management
- Title processing
- Software utilization
- Employee training
- Conflict resolution
- Proficient in Qualia
Certification
Notary
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridOn-SiteTimeline
Office Assistant
Legacy Community Services
09.2025 - Current
Pre-Processor Team Lead
Vesta Settlements, LLC
10.2021 - Current
Pre-Processor
Passport Title Services LLC
02.2021 - 07.2021
Server/Bartender
Paddy's Irish Pub
11.2018 - 03.2023
Cashier
Kings New York Pizza
05.2016 - 11.2019
Caretaker/Aid
Kidz Kastle
05.2014 - 04.2016
Blue Ridge Community And Technical College
Associate of Science from Business Administration
Jefferson High School
High School Diploma
References
References available upon request.