Victoria Santiago
Rochester,New York
Summary
Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude, focused on contributing to overall company success. Results-oriented professional with a passion for building relationships and fostering partnerships.
Overview
10
10
years of professional experience
Work History
Supervisor
Finger Lakes Coffee Roasters
Rochester, NY
01.2026 - Current
- Coordinated team schedules during peak periods to enhance workflow efficiency.
- Coordinated team schedules to improve workflow efficiency during peak periods.
- Created a positive work environment, resulting in increased team morale.
- Fostered a positive work environment to elevate team morale.
Barista/Catering Server
St. John Fisher University
Rochester, New York
08.2024 - Current
- Provided excellent customer service throughout the duration of an event.
- Responded to guest inquiries and requests with professionalism and courtesy.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained calm demeanor during high-volume periods and special events.
Barista trainer/Shift Supervisor
Starbucks
Rochester, NY
10.2018 - 09.2024
- Mentored baristas in creating a welcoming environment for customers during shifts.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Implemented best practices for operational efficiency in daily coffee shop functions.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
Barista
Village Bakery & Cafe
Rochester, New York
06.2022 - 08.2024
- Prepared and served a variety of coffee beverages to customers.
- Trained new baristas on beverage preparation techniques and service standards.
- Collaborated with team members to ensure smooth service flow.
- Maintained cleanliness and organization of the cafe environment.
Barista
Equal Grounds Coffee House
Rochester, NY
12.2016 - 10.2018
- Greeted customers and took orders for coffee, food items, and other beverages, creating a welcoming atmosphere.
- Prepared and served diverse coffee beverages, ensuring customer satisfaction and repeat business.
- Collaborated with team members to ensure timely service and enhance customer experience.
- Delivered exceptional customer service by responding to inquiries promptly.
Education
High School Diploma -
Freehold Township High School
Freehold, NJ06-2012
Associate of Science - Psychology
Mid America Christian University
Oklahoma City, OK08-2026
Skills
- Customer engagement
- Employee training
- Team leadership
- Process improvement
- Time management
- Dispute resolution
- Active listening
- Communication skills
- Goal orientation
Timeline
Supervisor
Finger Lakes Coffee Roasters
01.2026 - Current
Barista/Catering Server
St. John Fisher University
08.2024 - Current
Barista
Village Bakery & Cafe
06.2022 - 08.2024
Barista trainer/Shift Supervisor
Starbucks
10.2018 - 09.2024
Barista
Equal Grounds Coffee House
12.2016 - 10.2018
High School Diploma -
Freehold Township High School
Associate of Science - Psychology
Mid America Christian University