Victoria Hall
Woodbridge,VA.
Summary
Energetic, enthusiastic, and tireless management professional seeks position with a company interested in stronger sales and growth of entire team. A Team-leader with proven history of growth and expansion looking to turn a great group of people into an outstanding team that meets all goals. Qualifications Demonstrated ability to work effectively with employees at diverse levels. Comprehensive knowledge of Customer Service, recruitment, screening, and interviewing; policy implementation; benefit administration and staff supervision. Unique ability to bring people together for the accomplishment of common goals. Exceptional problem solving, team building, communication, strategic planning and negotiation skills. Savvy Senior Store Manager with over 20 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Senior Store Manager
FedEx Office
01.2018 - Current
- Value customers and team members Regularly spend time building and inspiring high performing sales teams by using FedEx Office tools, resources, effective judgment and decision-making in selection, training, development, retention and performance management of people Coach and teach team and provide tools and information needed to support company goals and perform their jobs Regularly work with six figure accounts, complex customer needs and serve as consultative partner to host properties and commercial sales in execution of work for key customers Ensure exceptional store experience that engages and retains customers and team members and supports FedEx brand experience Manage store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation Customarily and regularly improve all operational and store sales activities to ensure store exceeds financial and customer experience targets Regularly practice independent judgment, self-management and effective decision-making in performance of daily job duties including inventory reports, daily sales recaps and bank deposits Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members Share ideas and use Quality Improvement tools in order to improve business
- Supervised 10 employees for exceptional store operations, customer retention, and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
Business Center Manager
FedEx Office
07.2006 - Current
- Responsible to lead major center business unit, which includes decision making in areas involving customers, team members, operational issues, business planning, priority setting, creating staff schedules, team member performance appraisals, compliance with company policies.
- Managing center business unit which involves managing customers 10 team members, operations issues
- Writing store schedule
- Monitoring all production and retail processes including Customer Service, tracking, pick-up and delivery
- Monitor team member breaks and lunches
- Review and edit payroll
- Interview applicants, hiring and termination of employees, plan, organize and direct team activities.
- Conduct regular performance appraisals
- Assist team members in goal setting and skill development
- Provide feedback on disciplinary actions and write and administer positive discipline
- Provided training and coaching to team members
- Perform manager functions and daily close-out procedures on POS
- Order supplies
- Ensure that work produced is in accordance with company standards.
- Managed 8 person team by conducting performance evaluations, promotions, salary recommendations and disciplinary actions.
- Acquired, expanded and maintained client relationships with inside and outside business development activities.
Photo Department Manager / Guest Service Team Lead
Target Corp
08.2005 - 07.2006
- Responsible for training of sales associates
- Customer Service, Ordering supplies, processing orders, and inventory, managing guest service, registers, and entire front of store
- Focus in this position was to provide excellent Customer Service
- Managing activities of photo lab, cashiers, cart attendance, Starbucks, Pharmacy, Cash office and Guest services Team Members
- Train employees for photo department, guest services, cash office and cashiers
- Consistently achieve sales goals
- Reviewing daily POS, verifying that it is done correctly
- Run entire front of store
- Scheduled Team Members lunches and breaks
- Responsible for up to thirty Team Members daily
- Responsible for conducting performance appraisals and schedules
- Completed cash office close outs five days per week.
Area Manager of Operations
Qualex Inc, a Kodak Co, Kodak Photo Lab
03.2001 - 08.2005
- Responsible for ensuring achievement of sales objectives by managing activities of Lab Operators
- Monitored and developed lab staff to process orders, achieves sales objectives, exhibit great guest service
- Developed two Photo Lab Managers
- Assisted in development of new photo lab training program
- Obtain, employ and trained qualified employees for multiple locations
- Responsible for scheduling and hiring for three locations
- Process inventories and order materials for three locations
- Analysis of P & L statements to keep cost down and profit high
- Consistently placed in top 6 of 40 lab locations
- Scheduled Employee lunches and breaks.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Education
GED -
Garfield High School
Woodbridge, VASkills
- Mathematical Calculation and Reasoning
- Business Leadership
- Management Training
- Administrative Management
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Sales Promotion
- Supplier Monitoring
- Hiring and Onboarding
- Records Organization and Management
- Revenue Generation
- Profit and Loss Management
Timeline
Senior Store Manager
FedEx Office
01.2018 - Current
Business Center Manager
FedEx Office
07.2006 - Current
Photo Department Manager / Guest Service Team Lead
Target Corp
08.2005 - 07.2006
Area Manager of Operations
Qualex Inc, a Kodak Co, Kodak Photo Lab
03.2001 - 08.2005
GED -
Garfield High School