VIDISHA PATEL
Charlotte,NC
Summary
Results-driven Pharmacy Operations Manager with expertise in staff management, training, and efficient workflow implementation. Proven ability to enhance team performance and foster customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
Rock Hill, South Carolina
05.2021 - Current
- Recruited, interviewed, supervised, and trained pharmacy staff on operational procedures and best practices.
- Implemented performance management decisions, including discipline and termination as needed.
- Monitored active licensures, registrations, and certifications for all pharmacy team members.
- Formulated staff schedules to ensure optimal coverage and service delivery.
- Ensured tasks were completed on time, and held others accountable for efficient workflow.
- Resolved customer inquiries and complaints, fostering satisfaction and loyalty.
- Maintained reports and records required by company policies and regulatory agencies.
- Participated in inventory management, tracking expiration dates and removing outdated medications.
- Assisted with healthcare service offerings, including administering vaccines, health screenings, and other health services.
- Responsible for annual store inventory and annual controlled substance inventory in pharmacy.
- Helped with 2024 Rite Aid/Walgreens acquisitions in Ohio for 1 month.
Lead Senior State Certified Pharmacy Technician
Walgreens
Rock Hill, South Carolina
04.2019 - 05.2021
- Supervised pharmacy operations and staff schedules in a fast-paced retail environment.
- Trained new pharmacy technicians on procedures and customer service standards.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
Lead Pharmacy Technician
Rite Aid
Rock Hill, South Carolina
05.2015 - 04.2019
- Created and coordinated pharmacy team schedules to align with business requirements.
- Managed medication inventory through Rite Aid's pharmacy management system.
- Supervised and trained pharmacy technicians, enhancing team performance.
- Streamlined workflow by effectively assigning tasks among department staff.
Pharmacy Technician
Rite Aid
Charlotte, North Carolina
07.2009 - 05.2015
- Scheduled and developed pharmacy technician personnel to enhance workflow efficiency.
- Assisted pharmacists in accurate preparation and dispensing of medications.
- Processed prescriptions with pharmacy management software to ensure precision.
- Maintained cleanliness and organization of pharmacy workspace to promote safety.
Front End Cashier
Rite Aid
Morganton, North Carolina
04.2009 - 07.2009
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
- Assisted customers with product inquiries and provided outstanding service.
- Collaborated with team members to manage inventory and restock shelves.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
Education
High School Diploma -
Freedom High School
Morganton, NC05-2007
Skills
- Staff management and training
- Team leadership
- Pharmacy operations management
- Effective communication
- Inventory management
- Regulatory compliance
- Performance evaluation
- Conflict resolution
Certification
Certifications:
- CPhT Nationally Certified Pharmacy Technician - PTCB
- CPR and First Aid Certification, American Red Cross
Licenses:
- State Registered Pharmacy Technician (SC)
- Registered Pharmacy Technician (NC)
Timeline
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Lead Senior State Certified Pharmacy Technician
Walgreens
04.2019 - 05.2021
Lead Pharmacy Technician
Rite Aid
05.2015 - 04.2019
Pharmacy Technician
Rite Aid
07.2009 - 05.2015
Front End Cashier
Rite Aid
04.2009 - 07.2009
High School Diploma -
Freedom High School