Vidya Leann Chotilal
New York,NY
Summary
Seeking a position with a company, which will require me to utilize my skills, abilities and experience to ensure the company's success.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Hospital for Special Surgery, Main Campus
05.2023 - Current
- Coordinated patient scheduling, ensuring efficient use of resources and timely appointments.
- Managed medical records, maintaining accuracy and confidentiality in compliance with HIPAA regulations.
- Facilitated communication between medical staff and patients, enhancing overall patient experience and satisfaction.
- Streamlined office procedures, improving workflow efficiency and reducing appointment wait times.
- Led initiatives to improve patient intake processes, resulting in enhanced operational efficiency within the department.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Treatment Coordinator
209 NYC Dental/ 172 NYC Dental
05.2019 - Current
- Maintained and maximized provider schedules, greeted patients and ensured all necessary documentation and paperwork is present and up to date allowing patients to have the best experience possible.
- Answered high volume phone calls & assisted patients with scheduling appointments.
- Called and/or texted to confirm patients scheduled appointments using the office system.
- Conducted one on one consultations with patients which included creating treatment plans for pending treatment as well as explaining treatment timelines, anticipated costs of services & available financing resources.
- Organized Invisalign products for each patient treatment.
- Helped patients verify their insurance coverage and eligibility.
- Trained & supported new staff on how to utilize dental software, answer calls, check in/out patients as well as general knowledge on dentistry procedures.
Brand Representative/ Cashier
Hollister Co.
09.2018 - 05.2019
- Kept a polite and positive attitude with customers and staff.
- Attended customers' needs/wants on the sales floor.
- Maintained and organized merchandise on display.
- Processed customer purchases and returns.
Teacher’s Assistant
Stepping Stone Day School
01.2018 - 08.2018
- Facilitate classroom activities under teacher supervision for both students in general education and disabilities.
- Assisted lead teacher in lesson delivery and presentation.
- Uphold vigorous classroom environment conducive to learning and suitable to the physical, social, and emotional development of students.
- Developed interpersonal relationships with children and co-workers.
- Maintain a clean, safe and thoroughly organized class.
Student Counselor
PS 165Q Edith K. Bergtraum
04.2016 - 06.2018
- Create a nurturing, compassionate environment for the children.
- Assisted with homework and other activities.
- Participating in recreational activities and crafts with kids.
- Worked one on one with students for academic and/or emotional support.
Sales Associate- Sales representative
American Eagle Outfitters, Times Square
05.2015 - 01.2016
- Kept a positive attitude with customers and staff.
- Worked with different departments within the store to have a productive day.
- Attended customers' needs while shopping.
- Operated cash registers with cash, credit, check and debit card transactions.
- Answered phones to assist other locations with product inventory.
- Maintained and organized for the next opening shift.
Sales Associate- Cashier
Milk N’ Honey
07.2014 - 05.2015
- Provided customer service in a fast paced environment.
- Maintained and restocked inventory.
- Organized displays corresponding with current promotions and merchandise.
- Operated cash registers with cash, credit, check and debit card transactions.
Education
High School Diploma -
Richmond Hill High School
06.2012
Skills
- Medical terminology
- Clinical support
- Customer service
- Patient scheduling
- Phone reception
- Patient appointment coordination
- EHR software
Languages
English
Timeline
Medical Secretary
Hospital for Special Surgery, Main Campus
05.2023 - Current
Patient Treatment Coordinator
209 NYC Dental/ 172 NYC Dental
05.2019 - Current
Brand Representative/ Cashier
Hollister Co.
09.2018 - 05.2019
Teacher’s Assistant
Stepping Stone Day School
01.2018 - 08.2018
Student Counselor
PS 165Q Edith K. Bergtraum
04.2016 - 06.2018
Sales Associate- Sales representative
American Eagle Outfitters, Times Square
05.2015 - 01.2016
Sales Associate- Cashier
Milk N’ Honey
07.2014 - 05.2015
High School Diploma -
Richmond Hill High School