Vielka Callender
Charlotte,NC
Summary
Dependable customer service industry worker equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics and positively impact team.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Copa Airlines
Panama, Panama
05.2017 - 01.2024
- Coordinated preflight activities to check proper maintenance status of emergency equipment, cabin cleanliness, and aircraft inventory
- Participated in emergency response drills and training sessions in compliance with safety regulations
- Operated entertainment systems and equipment on board aircraft to serve passengers
- Created welcoming environment by cheerfully greeting passengers and providing beverages and snacks during flights
- Met company safety, security and quality goals through continual compliance with flight and operational policies.
Verification of Benefits Supervisor
Insignia Resources
Panama, Panama
01.2021 - 11.2021
- Modified and updated policies and claims to account for changing beneficiaries, coverage amounts and types of insurance
- Worked with insured customers and representing agents to collect information and convey changes to the involved accounts.
Bilingual Customer Service Agent
Expert Global Solutions
Panama, Panama
03.2016 - 01.2017
- Engaged with customers to understand needs, resolve issues, and answer product questions
- Placed outbound calls to follow up with English and Spanish speaking customers and resolve issues.
Education
High School Diploma -
Instituto America
Panama12-2015
Some College (No Degree) - Hospitality Administration and Management
Florida State University
PanamaSkills
- Customer Service
- Strong Work Ethic
- Emergency Situations Management
- Issue Resolution
- Verbal and Written Communication
- Conflict Mediation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Verification of Benefits Supervisor
Insignia Resources
01.2021 - 11.2021
Flight Attendant
Copa Airlines
05.2017 - 01.2024
Bilingual Customer Service Agent
Expert Global Solutions
03.2016 - 01.2017
High School Diploma -
Instituto America
Some College (No Degree) - Hospitality Administration and Management
Florida State University
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