Viet Quoc TRAN
Chicago,IL
Summary
Experienced hospitality and services professional seeking a position to fully utilize skills and experience while maintaining motivation in this field. Skilled in leadership, business analysis, and development with a proven ability to retain customer networks and enhance internal working environments. Strong team player with a knack for coaching newcomers and conducting sales training. Thrives in fast-paced and demanding environments, including international settings. Known for effective multitasking, excellent communication, organizing, and team-building skills. Proficient in various computer programs including Microsoft Word, Excel, PowerPoint, and Internet Explorer. Fluent in English with intermediate proficiency in French.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner
Trans Global Travel & Immigration LLC
03.2024 - Current
- Consulting Immigration
- Provide Travel services
Reservation & Sales Representative
United Airlines
01.2023 - 06.2023
Make Air ticket Reservation
Upsell other services
Reservation trouble shooting
Owner
VN Travel Management Corporation
01.2008 - 11.2021
Provide Travel services for local and global Corporations as one-stop Travel Shop
Director of Sales
US Travel JSC
01.2016 - 11.2018
Immigration services for Vietnamese to US
GSA Director of Sales
Transviet Promotion Co., Ltd
11.2004 - 12.2007
- Responsible for sales of 9 airlines, and Amadeus travel agents air booking
- Train and coach the new sales member (18 sales, 6 groups)
- Standardize sales process, procedure, qualities control
- Report to Director
- Enhance sales efficiency
- Maintain relationship to customers' network (travel agents, tour operators, corporate, passengers…)
- Maintain relationship, representative as airlines' requirements
Sales Manager (Corporate & Executive Residences)
Sheraton Saigon Hotel & Towers
04.2004 - 11.2004
- Responsible for sales of hotel rooms, meetings, convention, serviced apartment, office for rent…
- Manage corporate accounts (banking, insurance, NGO, engineering…)
- Report to Director of Sales and Marketing
Manager Inbound Section
Southern Airports Services Company
01.2004 - 04.2004
- Responsible for sales of incoming tourist from all flights to Tan Son Nhat Airport, including hotels, tours, visa…
- Conduct sales trip to maintain, develop sales network
- Report to GM for all sales matters
Assistant Director of Sales
Duxton Hotel Ho Chi Minh City
07.1999 - 08.2003
- Responsible for sales of rooms, food & beverages outlets, health club, meeting facilities and services
- Manage, train and develop sales team of 8 members
- Conduct sales trip to maintain, develop sales network
- Report to GM for all sales matters
- Standardize sales process, enhance sales effectiveness
- Solve customers' problems, issues
Education
Hospitality
Roosevelt University
Chicago01-2026
Graduate Certificate - Harvard Management Mentor
Harvard Business Publishing
Online01-2021
Master of International Business -
Curtin Technology University
03-2012
Bachelor of Arts - Tourism
Economic University
Ho Chi Minh, Vietnam05-2000
Le Quy Don High School
01.1995
Skills
- Client Relationship Management
- Operational Strategy for Small Enterprises
- Networking and Rapport Building
- Strong Verbal and Written Skills
Accomplishments
- Achieved 200 new clients for Duxton Hotel Saigon by introducing New Corporate Priority Program.
- Collaborated with team of United Airlines in the development of the 1st inaugural flight from U.S. to Vietnam
- Supervised team of 40 staff members.
Hobbies and Interests
- Tennis
- Table tennis
- Piano playing
- Photography
- Travel
Personal Information
- Age: 47
- Gender: Male
- Nationality: Vietnamese
- Marital Status: Married
Certification
- 22 certificates from Harvard ManageMentor2@ program, training new Tourism leaders for Vietnam
- 'How to build a successful Sales Team'
- 'Fundamental Selling Skills'
- 'Finance for Sales'
- 'Account Management'
- 'Train the Trainor'
- 'Amadeus selling platform'
Languages
English
Professional Working
Timeline
Owner
Trans Global Travel & Immigration LLC
03.2024 - Current
Reservation & Sales Representative
United Airlines
01.2023 - 06.2023
Director of Sales
US Travel JSC
01.2016 - 11.2018
Owner
VN Travel Management Corporation
01.2008 - 11.2021
GSA Director of Sales
Transviet Promotion Co., Ltd
11.2004 - 12.2007
Sales Manager (Corporate & Executive Residences)
Sheraton Saigon Hotel & Towers
04.2004 - 11.2004
Manager Inbound Section
Southern Airports Services Company
01.2004 - 04.2004
Assistant Director of Sales
Duxton Hotel Ho Chi Minh City
07.1999 - 08.2003
Le Quy Don High School
Hospitality
Roosevelt University
Graduate Certificate - Harvard Management Mentor
Harvard Business Publishing
Master of International Business -
Curtin Technology University
Bachelor of Arts - Tourism
Economic University
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