Patient Access Representative
Legacy Salmon Creek Medical Center
Vancouver
- Registered and welcomed patients across various service lines per hospital protocols.
- Collected and verified patient demographics, insurance information, and financial details to ensure seamless service delivery.
- Confirmed insurance eligibility, communicated cost estimates and patient responsibilities, and processed payments in compliance with hospital standards.
- Secured necessary patient signatures for HIPAA and consent documentation while maintaining confidentiality of sensitive data.
- Managed high call volumes using multi-line phone system to direct inquiries and facilitate internal communication.
- Scheduled appointments across departments, optimizing accuracy and provider availability.
- Utilized Epic, Simplex, and Smart Console to enhance operational efficiency.
