Vijay Latchmie Booklall
Ozone Park,NY
Overview
19
19
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
Forest Hills, New York
06.2026 - Current
- Work effectively with store management and store crews
- Supervise the store’s crew through assigning, directing and following up of all activities
- Effectively communicate information both to and from store management and crewsAssist customers with their questions, problems and complaints
- Promote CVS customer service culture. (Greet, offer help, and thank)
- Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
- Maintain customer/patient confidentiality
- Price merchandise
- Stock shelves
- Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
- Execute the display and maintenance of off-shelf merchandise
- Reset departments following POGs
Store Associate
CVS Pharmacy
Forest Hills, New York
03.2026 - 06.2026
- Assists customers with locating products and answering inquiries.
- Operated cash register and processed customer transactions accurately.
- Maintains store cleanliness and organize product displays regularly.
- Stock shelves and ensure products are properly labeled and rotated.
- Collaborated with team members to maintain optimal inventory levels.
- Adhere to safety and security protocols while handling store operations.
- Ensure the cleanliness and tidiness of the store.
- Demonstrate excellent customer service skills at all times.
- Engaged positively with customers, delivering professional and courteous support for sales and service needs.
Retail Sales Associate (Seasonal)
MACY’S INC.
Elmhurst, New York
11.2025 - 02.2026
- Guided customers in product selection with personalized recommendations, enhancing shopping experience.
- Organized merchandise displays to enhance visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems and cash handling techniques.
- Collaborated with team members to meet daily sales goals and maintain stock levels.
- Educated customers on promotions, loyalty programs, and product features.
- Handled customer inquiries and resolved issues to ensure satisfaction and retention.
- Welcomed each customer and assisted in locating requested items, contributing to customer satisfaction and loyalty.
CUSTOMER SERVICE ASSOCIATE
WALGREENS (STORE #3292)
Orange, New Jersey
10.2024 - 06.2025
- Provided customers with courteous, friendly, fast, and efficient service.
- Recommended items and trade-up or companion products to enhance customer satisfaction and drive sales.
- Registered customer purchases on cash register, collected cash and distributed change; processed voids, returns, rain checks, and refunds.
- Maintained clean and well-merchandised counters and shelves, conducted inventory, and ensured accurate record-keeping.
- Ensured compliance with state and local laws regarding regulated products (e.g. tobacco products)
- Provided customer service in the photo area, including digital passport photo service, poster print and creative machine.
- Completed web pick-up responsibilities (monitored orders in Picture Care Plus, filled orders (picked items), and delivered orders to customers as they arrived at the store)
- Followed company policies to ensure workplace compliance and harmony.
SENIOR ADMINISTRATIVE & HUMAN RESOURCE ASSISTANT
SURICH FOREST (GUY) INC
Georgetown, GUYANA
11.2021 - 08.2024
- Attended meetings, conferences, trainings and workshops on behalf of the company
- Created and maintained manual and electronic filing systems
- Maintained accurate employee records in hard and soft copies to support HR processes
- Posted job ads and organized resumes and job applications
- Scheduled job interviews and assisted in interview process
- Entered monthly expenses and sales data into QuickBooks for accurate financial tracking.
- Collaborated with team members to ensure compliance with safety protocols and procedures.
- Managed documentation for project planning, including reports and meeting notes.
- Provided administrative support by scheduling meetings and handling correspondence promptly.
- Processed payroll information promptly and accurately using HRIS to ensure timely employee compensation
- Compiled monthly reports on new hires, terminations, transfers, promotions, merit increases.
Purchasing Assistant
SATNAM INC
St Georges, Grenada
10.2018 - 07.2019
- Assisted in managing supplier relationships and communication for procurement needs.
- Coordinated purchase orders, ensuring timely delivery of materials and supplies.
- Maintained accurate inventory records using company-specific management systems.
- Reviewed purchase orders and invoices for accuracy.
- Identified discrepancies between purchase orders, invoices and delivered items.
- Maintained records of all purchases, pricing, and other important data.
- Coordinated with suppliers to resolve performance related issues.
- Processed vendor invoices and reconciled discrepancies with internal departments.
ADMINISTRATIVE & HUMAN RESOURCE ASSISTANT
PAS CARGO GUYANA INC
Georgetown, GUYANA
07.2017 - 07.2018
- Organized and scheduled meetings and appointments
- Developed and maintained filing systems (computer and manual)
- Ensured the smooth operation of office equipment by completing preventive maintenance
- requirements; calling for repairs; maintaining equipment inventories etc.
- Managed sensitive information confidentially to uphold trust and compliance
- Coordinated office events
- Resolved administrative problems
- Acted as the point of contact for internal and external clients
- Supported HR functions to enhance employee management
- Compiled and maintained employee records (hard and soft copies)
- Coordinated HR projects (meetings, training, surveys) and documented outcomes
- Maintained records related to grievances, performance reviews, and disciplinary actions
- Performed file audits to ensure that all required employee documentation is collected and
- maintained
- Handled all HR matters with confidentiality
- Posted job ads and organized resumes and job applications
- Scheduled job interviews and assisted in the interview process
- Prepared and issued new employee employment contracts
- Conducted background and reference checks to support hiring decisions
- Assisted with the orientation of new employees to the company (setting up a designated log-
- in, workstation, email address, etc.)
HUMAN RESOURCE ASSISTANT
RAMADA BY WYNDHAM PRINCESS GEORGETOWN HOTEL
PROVIDENCE, GUYANA
01.2013 - 05.2017
- Managed employee records and maintained confidentiality of sensitive information.
- Coordinated employee onboarding and training programs for new hires.
- Supported payroll processing and ensured accurate timekeeping for staff.
- Supported recruitment by screening resumes and scheduling interviews to identify qualified candidates.
- Coordinated communication between management and employees about policy updates to ensure clarity and understanding.
- Maintained compliance with labor laws and company policies during HR processes.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Conducted employment verification and background investigation to facilitate the hiring process.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
HUMAN RESOURCE ASSISTANT
CLEAR CONNECT INC
GEORGETOWN , GUYANA
12.2009 - 04.2012
- Updated HR databases to ensure accuracy and accessibility of employee information
- Keeping upper and middle level employees up to date on changes in employee information and status
- Working closely with Human Resource Manager to prepare and issue letters of appointment,
- warnings, job letters and suspension notices
- Ensuring all HR matters are dealt with in a confidential and credible manner
- Preparing and submitting employee medicals to the National Insurance Scheme (NIS)
- Terminating all ex-employees from central employee portal and updating attrition accordingly
CALL CENTRE AGENT FOR OFFICE DEPOT USA
CLEAR CONNECT INC
Georgetown, GUYANA
04.2009 - 12.2009
- Received and processed customer orders for Office Depot
- Resolved customer issues to enhance satisfaction and retention
- Provided product and service information to assist customer decision-making
- Upsold products and services to enhance customer purchases and increase sales.
ADMINISTRATIVE ASSISTANT
AMERICAN UNIVERSITY OF PEACE STUDIES
Georgetown, GUYANA
09.2007 - 03.2009
- Managed scheduling and calendar activities for faculty and administrative staff.
- Maintained accurate records of student enrollments and academic progress.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized office supplies and equipment, supporting smooth daily operations.
- Handled phone calls and emails to provide information, facilitating effective communication.
- Prepared and distributed educational materials for students, enhancing learning resources.
- Supported communication efforts through email correspondence and newsletters.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Education
Certificate - Introduction To QuickBooks Online
Borough of Manhattan Community College
New York, NY06-2026
High School Diploma -
St Joseph High School
Guyana06-2005
Skills
- Customer service excellence
- Team Player
- Effective communication
- Organizational skills
- Excellent multitasker
- Ability to work independently
- Proactive work ethic
Timeline
Shift Supervisor
CVS Pharmacy
06.2026 - Current
Store Associate
CVS Pharmacy
03.2026 - 06.2026
Retail Sales Associate (Seasonal)
MACY’S INC.
11.2025 - 02.2026
CUSTOMER SERVICE ASSOCIATE
WALGREENS (STORE #3292)
10.2024 - 06.2025
SENIOR ADMINISTRATIVE & HUMAN RESOURCE ASSISTANT
SURICH FOREST (GUY) INC
11.2021 - 08.2024
Purchasing Assistant
SATNAM INC
10.2018 - 07.2019
ADMINISTRATIVE & HUMAN RESOURCE ASSISTANT
PAS CARGO GUYANA INC
07.2017 - 07.2018
HUMAN RESOURCE ASSISTANT
RAMADA BY WYNDHAM PRINCESS GEORGETOWN HOTEL
01.2013 - 05.2017
HUMAN RESOURCE ASSISTANT
CLEAR CONNECT INC
12.2009 - 04.2012
CALL CENTRE AGENT FOR OFFICE DEPOT USA
CLEAR CONNECT INC
04.2009 - 12.2009
ADMINISTRATIVE ASSISTANT
AMERICAN UNIVERSITY OF PEACE STUDIES
09.2007 - 03.2009
Certificate - Introduction To QuickBooks Online
Borough of Manhattan Community College
High School Diploma -
St Joseph High School