Viki Hamilton
Lebanon,NH
Summary
Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Mascoma Dental Associates
Lebaon, NH
12.2025 - Current
- Greeted patients and managed front desk to ensure smooth office visits.
- Answered incoming calls, scheduled appointments, and coordinated with patients to optimize office flow.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Collected co-payments and processed routine patient billing at reception desk.
- Processed payments, issued receipts, and ensured accurate billing to maintain financial integrity.
- Communicated with the dental team about schedule changes and patient needs.
Scheduler
Kendal Of Hanover
Hanover, NH
03.2025 - 12.2025
- Coordinated daily staff schedules for Kendal of Hanover senior living operations.
- Reviewed schedule conflicts with nursing and department leaders.
- Communicated schedule changes effectively throughout the organization.
- Scheduled and confirmed appointments for clients at Kendal of Hanover.
- Assisted colleagues with schedule questions and timekeeping issues.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Answered phones and routed voicemails to appropriate departments for timely response.
Pharmacy Technician
Concept Pharmacy
West Lebanon , NH
05.2022 - 12.2025
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Processed prescriptions for Concept Pharmacy using pharmacy software
- Prepared medication orders for pharmacist verification and patient pickup
- Maintained accurate patient records and prescription documentation
- Supported pharmacists with medication packaging and labeling tasks
- Managed inventory, stocked supplies, and rotated expired medications
- Collaborated with peers, technicians, and pharmacists to efficiently prioritize and complete medication orders.
- Prepared sterile IV admixtures in a pharmacy cleanroom.
- Compounded parenteral medications using aseptic technique.
- Verified ingredient labels against IV medication orders.
- Ensured cleanliness of laminar flow hoods and sterile work areas to maintain safety standards for compounding.
- Supported pharmacists in preparing and packaging IV orders, facilitating timely patient care.
- Documented compounding activities in pharmacy dispensing systems.
- Followed safety procedures for hazardous drugs and sterile handling.
Certified Pharmacy Technician
Hannaford Pharmacy
West Lebanon, NH
10.2015 - 05.2022
- Counted, labeled, and prepared medications for pharmacist review.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified insurance coverage and resolved pharmacy claim issues.
- Managed medication inventory, stock rotation, and shelf organization.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Entered patient and prescription data with careful accuracy.
- Entered patient profile information into computer systems accurately and completely.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Verified patients' identities at pickup to prevent the sale of wrong medications.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Answered patient questions and directed concerns to pharmacists.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Education
High School Diploma -
Lebanon High School
Lebanon, NH 06-1995
Skills
- Dental scheduling
- Appointment scheduling
- Patient check-in
- Multi-line telephone
- Customer service
- Attention to detail
- Time management
- Verbal communication
- Professional communication
Timeline
Front Desk Receptionist
Mascoma Dental Associates
12.2025 - Current
Scheduler
Kendal Of Hanover
03.2025 - 12.2025
Pharmacy Technician
Concept Pharmacy
05.2022 - 12.2025
Certified Pharmacy Technician
Hannaford Pharmacy
10.2015 - 05.2022
High School Diploma -
Lebanon High School