VIKKI Bredniak
Mesa,AZ
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Five Star DJ Center. Skilled in problem-solving and teamwork, I excel in high-pressure environments, significantly improving service delivery. My ability to maintain high-quality standards across various roles underscores my dedication to excellence and collaborative success.
Overview
20
20
years of professional experience
Work History
Sales Associate
Five Star DJ Center
01.2015 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Waitress Supervisor
Towers Restaurant
04.2010 - 02.2015
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Quality Control Inspector
Hilton Hampton Inn
03.2005 - 02.2010
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Identified and documented quality discrepancies for management to develop resolutions.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Education
Cosmopolitan - Cosmology
Tony And Guys
Erie, PADiploma - CNA
Duffs Business Institute
Pittsburgh, PA02.1992
High School Diploma - General Studies
Trinity High School
Washington, PA05.1990
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Timeline
Sales Associate
Five Star DJ Center
01.2015 - 02.2025
Waitress Supervisor
Towers Restaurant
04.2010 - 02.2015
Quality Control Inspector
Hilton Hampton Inn
03.2005 - 02.2010
Cosmopolitan - Cosmology
Tony And Guys
Diploma - CNA
Duffs Business Institute
High School Diploma - General Studies
Trinity High School
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