Vikki Cicalla-Remkus
Cordova,TN
Summary
Organized Dental Receptionist providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.
Overview
21
21
years of professional experience
Work History
Dental Office Receptionist
Stuart M. Taylor DDS
Cordova,, TN
03.1999 - 07.2020
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed patient referrals to other medical specialists.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Associate of Science - Business Management
State Tech
Memphis, TNHigh School Diploma -
Bishop Byrne High School
Memphis, TN05.1971
Skills
- Invoice Preparation
- Customer Service
- Data Entry Software
- Cleaning and Sterilizing
- CPR Certified
- Supply Ordering
- Appointment Scheduling
- Preparing Treatment Rooms
- Verbal and Written Communication
- Scheduling Tests and Procedures
Timeline
Dental Office Receptionist
Stuart M. Taylor DDS
03.1999 - 07.2020
Associate of Science - Business Management
State Tech
High School Diploma -
Bishop Byrne High School