Vikki Thor
Jefferson,TX
Summary
Quality focused Store Manager/District Manager skilled at targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance with demonstrated record of retail success.
Overview
27
27
years of professional experience
Work History
Store Manager
Dollar General
Eureka Springs, AR
06.2022 - Current
- Exceeding in sales, profits, and shrink at record levels for the full time taking possession of the store.
- Team building, hiring quality staff, and training to ensure operational procedures are met.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash and make bank deposits to facilitate opening and closing duties.
District Store Manager
EZCorp Corporate Office
Denver, CO
02.2019 - 01.2021
- While overseeing my home store, I traveled to stores in the District to improve sales, inventory, and employee issues. Hired and increased sales.
- Setting up new customer accounts and gaining long-term clients.
- Certified Gold, Diamond, and Jewelry Appraiser.
- Certified Gun Specialist/Appraiser
- Responsible for 1 million plus in inventory, along with added sales and cash.
- Executing all operational functions, reports daily.
- Following strict Federal and State Laws to ensure all policies and procedures are met.
- Working closely with law enforcement
- Exceeded at Sales and inventory increases
Co-Manager/Acting Store Manager
Walmart Supercenter
Marshall/Blytheville, TX/AR
12.1997 - 08.2016
- Started as Assistant Manager with company, excelled, and rewarded with promotions and the highest levels of salary.
- Excellent training and excelled in Merchandising, Sales, Profits, and Shrink.
- Excelled in knowledge, reading, and implementing information from reports to improve operational opportunities.
- Responsible for a staff of 13 assistants and 350 employees.
- Overseeing all offices, such as Accounting, Receiving, Invoicing, Claims, Personnel, and including all departments within the store. Being able to read and understand all reports and financials with each office and department.
- Developed store policies to ensure compliance with company standards.
- Developed spreadsheets for various operations being tracked and recorded.
- Daily, weekly, and monthly functions executed without fail.
- Community Engagement/Semi Annual Fundraisers
- Accountable for $120 million in sales and operations.
- As Acting Store Manager, job duties included running other stores in the District that had no Store Manager and correcting/implementing store operations to gain a successful running store.
Education
Some College (No Degree) - Business/Architecture
NWTC
Skills
- Store operations oversight
- Personnel development
- Promotional planning
- Hourly shift management
- Operational budgeting
- Promotions management
- Budgeting and cost control
- Outstanding communication skills
- Accurate money handling
- Team leadership and coaching
- Fundraising
Accomplishments
- Merchandising Awards
- Inventory Awards
- Shrink Awards
- Community Engagement Awards
Timeline
Store Manager
Dollar General
06.2022 - Current
District Store Manager
EZCorp Corporate Office
02.2019 - 01.2021
Co-Manager/Acting Store Manager
Walmart Supercenter
12.1997 - 08.2016
Some College (No Degree) - Business/Architecture
NWTC