Viktor Golemi
Chicago,IL
Summary
Results-driven Operations Manager with extensive experience overseeing daily operations across a variety of sectors, including hair salons, meat packing factories, and property management. Proven ability to lead and optimize teams, streamline processes, and ensure adherence to industry standards while maintaining a high level of customer satisfaction. Skilled in managing budgets, improving operational efficiency, and developing and implementing effective strategies to meet organizational goals. Adept at managing staff, overseeing compliance, and coordinating projects to drive growth and profitability across multiple industries.
Overview
26
26
years of professional experience
Work History
Manager of Operations
Art of Hair Design
09.2009 - Current
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Property Manager
Golemi Properties
06.2008 - Current
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Manager
New Packing Co.
09.1998 - 09.2014
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Shkolla Krista Isak
Berat, Albania06-1990
Skills
- Change management
- Analytical thinking
- Project management
- Employee training
- Customer service
- Inventory management
- Time management
- Budget management
Accomplishments
- Promoted to Manager after 3 years with the company.
- Supervised team of 23 staff members.
- Increased revenue by 50% within the first year through targeted marketing campaigns and upselling product lines to existing clients.
- Achieved a 90%+ client retention rate by establishing a loyalty program and creating personalized client experiences.
- Achieved 100% occupancy rate and 80% retention of tenants.
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Manager of Operations
Art of Hair Design
09.2009 - Current
Property Manager
Golemi Properties
06.2008 - Current
Manager
New Packing Co.
09.1998 - 09.2014
High School Diploma -
Shkolla Krista Isak
Similar Profiles
Cohl WoolbrightCohl Woolbright
Director and Marketing Manager at Hair Art/House of European HairDirector and Marketing Manager at Hair Art/House of European Hair
Nobuyuki HayashiNobuyuki Hayashi
Honorary Visiting Professor at Design Department, Kanazawa College of Art and DesignHonorary Visiting Professor at Design Department, Kanazawa College of Art and Design
Diana ShepherdDiana Shepherd
Business Owner at Dee's Hair ArtBusiness Owner at Dee's Hair Art