Viktor Johnson
Kennewick,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease stress and promoting efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hard worker and fast learner. Encouraging team player
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Joann Fabric and Crafts
03.2023 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
Jo-Ann Fabric and Craft Stores
10.2022 - 01.2023
- Promoted due to reliability, and to help the store while very short staffed
- Solved customer grievances, led the team through busy days, covered many shifts when needed.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Associate
Jo-Ann Fabric and Craft Stores
09.2021 - 01.2023
- Back and forth between cashier, cutting and putting away fabric, and stocking
- Quickly known to be dependable and trusted with training new employees
- Greeted customers and offered assistance for increased customer satisfaction.
Dessert Finisher and Host
The Cheesecake Factory
03.2022 - 10.2022
- Worked in a very fast-paced environment, memorizing the platings of many desserts and striving for the best standard of quality
- Long hours of high stress and hard physical work
- Also worked at the host stand, answering calls, informing guests of wait times and creating a good first impression.
- Maintained a clean work environment, promoting a positive atmosphere conducive to high-quality output.
Production Team Member
Cosset Bath and Body
08.2020 - 07.2021
- Worked on the warehouse floor, making and packaging bath bombs
- Set up, operated and maintained production machinery.
- Cross-trained in multiple positions to offer skilled assistance with different parts of production line.
- Met or exceeded daily production goals through diligent work ethic and effective teamwork strategies.
Customer Service Representative
Great Salt Lake Council
11.2018 - 05.2019
- Answered phone calls and emails
- Guided customers through the processes they needed and answered their questions
- Processed payments through a POS system
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Chiawana High School
Pasco, WA06.2018
Skills
- Team Leadership
- Complex Problem-Solving
- Time Management
- Verbal and written communication
- Cross-Functional Teamwork
- Workforce Management
- Policy Implementation
- Customer Service
- Teamwork and Collaboration
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
Certification
Driver's License, 01/01/20, 09/01/25
Timeline
Manager
Joann Fabric and Crafts
03.2023 - 05.2024
Manager
Jo-Ann Fabric and Craft Stores
10.2022 - 01.2023
Dessert Finisher and Host
The Cheesecake Factory
03.2022 - 10.2022
Associate
Jo-Ann Fabric and Craft Stores
09.2021 - 01.2023
Production Team Member
Cosset Bath and Body
08.2020 - 07.2021
Customer Service Representative
Great Salt Lake Council
11.2018 - 05.2019
High School Diploma -
Chiawana High School
Driver's License, 01/01/20, 09/01/25
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