VIKTORIIA DENYS
West Des Moines,IA
Summary
Document Management Specialist experienced in storing, managing, and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing, and create systems to be used to train staff on document control processes. Growth mindset and willing to help the team move the business forward with any task.
Overview
11
11
years of professional experience
Work History
SR Document Management Specialist
Homesteaders Life Company
03.2016 - Current
- Provided daily sales support for numerous field offices while promoting superior customer service standards, policies, and regulations and creating customer invoicing and billing documentation;
- Handled & successfully resolved escalations using strong communication and collaboration with coworkers and customers;
- Facilitated business contracts;
- Created and maintained workflow procedures;
- Reviewed and compared data from variety of sources;
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation;
- Managed training courses, setup and maintenance for document control systems;
- Monitored due dates and deadlines and worked to submit all documents on time or early;
- Worked with internal staff to process documents and sent them for closing
Cashier
Wal-Mart
09.2015 - 03.2016
- Processed sales and service transactions at cash wraps;
- Handled customer issues;
- Balanced money in cash register with sales data;
- Answered questions about store policies and addressed customer concerns;
- Learned duties for various positions and provided backup at key times;
- Restocked and organized merchandise in front lanes;
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Sales and Marketing Associate
KARTOGRAFIA- Scientific And Production Company
12.2012 - 05.2015
- Created/maintained strong long-term sales relationships with external corporations;
- Provided daily sales support for numerous field offices while promoting superior customer service standards, policies, and regulations;
- Created marketing materials for internal, trade shows, and vendors;
- Handled & successfully resolved escalations through the use of strong communication and collaboration with various business partners and vendors;
- Provided superior customer service for third-party vendors and external clients in fast-paced
production environment; - Facilitated and negotiated vendor terms and business contracts;
- Created customer invoicing and billing documentation;
- Created and maintained customer databases to facilitate customer segmentation;
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas;
- Increased sales by 10%.
Education
Certificate - Web Development
TechWise Program
Des Moines, IA09.2023
Associate of Applied Science - Computer Information Systems
Des Moines Community College
Des Moines, IA05.2023
Google IT Support Certificate -
Coursera
West Des Moines, IA08.2020
FLMI - Insurance
Life Office Management Association
West Des Moines, IA03.2020
M.D. - Accounting and Audit
Kyiv State Maritime Academy
Kyiv, Ukraine01.2015
Skills
- Document Organization
- Data Collections
- Process Improvement Initiatives
- Client Satisfaction
- Sensitive Documents Management
- Active Learning
- Departmental Support
- Microsoft Word
- Administrative Procedures
- MySQL
- Java
- Python
- React js
- Bootstrap
- HTML/CSS
Additional Information
RELEVANT PROJECTS:
- Scrabble GitHub: https://github.com/vdenys93/scrabble
Word Game for 2 - 4 players
Tools Used: Python, PyGame
- Project Ukraine GitLab: https://gitlab.com/project-ukraine/projectukraine
Website designed to help people in the region by allowing users to retrieve news, post needs and/or available resources, find sites able to make donations, and support real people suffering from the war in Ukraine. https://portfolios.talentsprint.com/project-ukraine/
Tools Used: React, Node.js, MongoDB, Axios, React Bootstrap
- Data Vengers GitHub : https://github.com/Datavengers/EndGame
An interactive website intended to make data structures fun and approachable. https://portfolios.talentsprint.com/data-vengers/
Tools Used: React, Vite, Node.js, MySQL, Axios
Timeline
SR Document Management Specialist
Homesteaders Life Company
03.2016 - Current
Cashier
Wal-Mart
09.2015 - 03.2016
Sales and Marketing Associate
KARTOGRAFIA- Scientific And Production Company
12.2012 - 05.2015
Certificate - Web Development
TechWise Program
Associate of Applied Science - Computer Information Systems
Des Moines Community College
Google IT Support Certificate -
Coursera
FLMI - Insurance
Life Office Management Association
M.D. - Accounting and Audit
Kyiv State Maritime Academy
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