Viktoriia Yatsiv
Arlington Heights,IL
Overview
7
7
years of professional experience
Work History
Sales Associate
Coach
Rosemont, IL
04.2023 - Current
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
Specialist in the development and training of jewelry chain personnel
Zolotiy Vik
01.2021 - 01.2023
- Training new employees
- Staff development and training
- Conducting trainings
- Service quality control
- Achievement of the company goals
- Developing learning and development strategies for companies
- Assessing necessary skills, vetting Trainers and implementing training strategies
Manager of a jewelry store
Zolotiy Vik
01.2019 - 01.2021
- Customer service
- Service at the cash register
- Store management
- Achievement of the store goals and plans
- Jewelry merchandising in the store
- Scheduling work process
- Setting up weekly meeting
- Providing store staff with updates
- Store audit
Jewelry seller
Zolotiy Vik
01.2018 - 01.2019
- Customer service
- Service at the cash register
- Achievement of the store goals and plans
- Jewelry merchandising in the store
Clothes seller
Papaya Store
01.2017 - 01.2018
- Customer service
- Service at the cash register
- Clothing merchandising in the store
- Seller with 5 years of work experience in Ukraine
- Ready to learn and achieve new goals
- Hardworking and responsible for work
- Sociable and stress-resistant
- I respect other people's opinion, but I know how to defend my own position
Education
Clothing merchandising in -
01.2018
Bachelor - Computer
National University «Odessa
01.2017
Clothes seller -
Skills
- Customer Needs Assessment
- Promotional support
- Sales Development
- Inventory Control
- Upselling
- Payment Processing
- Customer Service
- Product Promotions
- Strategic Planning
- Cash Register Operation
- Teamwork and Collaboration
- Sales expertise
- Sales Training
- Negotiation Tactics
- Excellent communication skills
- Relationship Building
- Problem-solving skills
- Reliable and punctual
Accomplishments
- Manager of a jewelry store
- Zolotiy Vik
- Customer service
- Service at the cash register
- Store management
- Achievement of the store goals and plans
- Jewelry merchandising in the store
- Scheduling work process
- Setting up weekly meeting
- Providing store staff with updates
- Store audit2021
- Jewelry seller
- Zolotiy Vik
- Customer service
- Service at the cash register
- Achievement of the store goals and plans
- Jewelry merchandising in the store2019
- Specialist in the development and training of jewelry chain personnel
- Zolotiy Vik
- Training new employees
- Staff development and training
- Conducting trainings
- Service quality control
- Achievement of the company goals
- Developing learning and development strategies for companies
- Assessing necessary skills, vetting Trainers and implementing training strategies2023
Languages
- English
- Ukrainian
- Russian
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Full Professional
Timeline
Sales Associate
Coach
04.2023 - Current
Specialist in the development and training of jewelry chain personnel
Zolotiy Vik
01.2021 - 01.2023
Manager of a jewelry store
Zolotiy Vik
01.2019 - 01.2021
Jewelry seller
Zolotiy Vik
01.2018 - 01.2019
Clothes seller
Papaya Store
01.2017 - 01.2018
Clothing merchandising in -
Bachelor - Computer
National University «Odessa