Vilma Ontiveros

• Directed daily stonework operations, aligning project schedules with client expectations and crew capacity.
• Managed client consultations, estimates, and scope reviews to support accurate project planning.
• Oversaw material purchasing, inventory coordination, and supplier communication for job readiness.
• Supervised installation quality, ensuring finishes met design specifications and workmanship standards.
• Resolved onsite issues quickly, minimizing delays and protecting customer satisfaction.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

• Scheduled maintenance requests and followed up with vendors for timely completion.
• Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
• Prepared monthly journal entries and reconciled general ledger accounts for property portfolios.
• Analyzed operating expenses and explained budget variances for property management teams.
• Processed accounts payable and ensured invoices matched supporting vendor documentation.
• Utilized property accounting systems to update transactions, track balances, and organize source documents.
• Completed bank and account reconciliations on weekly and monthly basis.
• Maintained strong relationships with vendors, negotiating favorable terms for contracted services while ensuring timely payments were made according to agreed-upon terms.
• Collaborated with fellow maintenance workers to complete larger projects efficiently and effectively, fostering a positive team atmosphere.
• Supported property maintenance efforts, ensuring timely repairs and overall property upkeep.
• Maintained a well-organized home environment for clients, overseeing housekeeping staff and property maintenance.
• Upheld high standards of property maintenance by conducting regular inspections.
• Organized confidential files, documents, and records with careful attention to detail.
• Arranged personal and professional errands, ensuring smooth daily support.
• Promptly responded to tenant complaints and concerns for over 5 properties.

Created, maintained and updated filing systems for paper and electronic documents.

• Updated reports, managed accounts, and generated reports for company database.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Managed office operations while scheduling appointments for Clients.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
• Completed bi-weekly payroll for 10 employees.