Vilma Garcia
Cincinnati,OH
Summary
Dynamic leader with a proven track record at Xclusive Services, enhancing team performance and driving growth through strategic planning and staff development. Expert in operations and adept at fostering a culture of continuous improvement. Achieved significant increases in customer satisfaction and employee engagement, demonstrating exceptional communication and management skills.
Overview
24
24
years of professional experience
Work History
Regional Manager
Xclusive Services
11.2012 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Property Manager
Hotelpro
11.2011 - 11.2012
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
AGM
McDonald's
11.2000 - 11.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor Of Business Administration -
Mariano Galvez
Guatemala 10.1989
Skills
- Operations
- Staff training and development
- Strategic planning
- Staff management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Regional Manager
Xclusive Services
11.2012 - Current
Property Manager
Hotelpro
11.2011 - 11.2012
AGM
McDonald's
11.2000 - 11.2012
Bachelor Of Business Administration -
Mariano Galvez
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