Vince Anderson
Tolna,North Dakota
Summary
Seasoned Service Manager bringing almost 30 years John Deere experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Manager
True North Equipment
03.2019 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Service Technician
True North Equipment
06.2009 - 03.2019
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Service Technician
Valley Plains Equipment
08.2004 - 05.2009
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
Education
No Degree - Diesel Technology
Moorehead Technical Collage
Moorhead, MNSkills
- New Employee Hiring
- Schedule Management
- Work Planning and Prioritization
- Workplace Safety
- Performance Evaluations
- Customer Service Management
- Service Documentation
- Mechanical Diagnostics
- Team Leadership
Certification
John Deere Master Service Technician
Pioneer EDA Leadership Course
Timeline
Service Manager
True North Equipment
03.2019 - Current
Service Technician
True North Equipment
06.2009 - 03.2019
Service Technician
Valley Plains Equipment
08.2004 - 05.2009
No Degree - Diesel Technology
Moorehead Technical Collage
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