Vincent Capoferri
Henderson,NV
Summary
Adept at negotiation and client service, I excelled at Wyndham Vacation Ownership, enhancing customer loyalty and driving sales growth through effective selling techniques and problem-solving skills. My approach, blending resilience with a strong focus on sales development and support, consistently led to top-ranking performance and increased satisfaction ratings. Knowledgeable [Desired Position] with proven track record in driving sales growth and fostering client relationships. Successfully led teams to achieve sales targets and expanded market presence through strategic planning. Demonstrated exceptional communication and negotiation skills, consistently building strong, long-term partnerships.
Overview
19
19
years of professional experience
Work History
SR Sales Rep
Wyndham Vacation Ownership
01.2024 - Current
- Identified customer needs by asking appropriate, open-ended questions.
- Attained top-ranking sales performance among peers through persistence, resilience, and strong prospecting skills.
- Enhanced client loyalty by providing personalized support and addressing concerns promptly and professionally.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Mentored junior sales representatives, improving overall team performance and productivity.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Selling Manager
Wyndham Vacation Ownership
06.2023 - 12.2023
- Proactively addressed potential issues before they escalated into problems affecting overall store performance or customer experience quality levels.
- Enhanced customer loyalty through the establishment of an effective rewards program that incentivized repeat business and referrals from existing clientele.
- Built relationships with customers and community to establish long-term business growth.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Manager
Wyndham Vacation Ownership
12.2022 - 05.2023
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Selling Manager
Wyndham Vacation Ownership
03.2017 - 12.2022
- Enhanced customer loyalty through the establishment of an effective rewards program that incentivized repeat business and referrals from existing clientele.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Registered Nurse
Halifax Health Medical Center
06.2005 - 11.2017
Education
Associate of Applied Science - Nursing
Daytona State College
Daytona Beach, FL06.2005
Associate of Applied Science - Nursing
Syracuse University
Syracuse, NY06.2003
Skills
- Customer Support
- Selling techniques
- Negotiation expertise
- Client Service
- Sales Development
- Contract Negotiations
- Sales closing
- Upselling strategies
- Problem-Solving
- Time Management
Timeline
SR Sales Rep
Wyndham Vacation Ownership
01.2024 - Current
Selling Manager
Wyndham Vacation Ownership
06.2023 - 12.2023
Manager
Wyndham Vacation Ownership
12.2022 - 05.2023
Selling Manager
Wyndham Vacation Ownership
03.2017 - 12.2022
Registered Nurse
Halifax Health Medical Center
06.2005 - 11.2017
Associate of Applied Science - Nursing
Daytona State College
Associate of Applied Science - Nursing
Syracuse University
Similar Profiles
Karen WilsonKaren Wilson
Accounting Specialist at Wyndham Vacation OwnershipAccounting Specialist at Wyndham Vacation Ownership
ANTHONY STERBENSANTHONY STERBENS
LEAD PODIUM PRESENTER at Wyndham Vacation OwnershipLEAD PODIUM PRESENTER at Wyndham Vacation Ownership
Cara HemingwayCara Hemingway
Sales Representative at Wyndham Vacation OwnershipSales Representative at Wyndham Vacation Ownership
Andrea LocascioAndrea Locascio
Inbound Call Center Sales Representative at Wyndham Vacation OwnershipInbound Call Center Sales Representative at Wyndham Vacation Ownership
Tamika BucknerTamika Buckner
Patient Care Coordinator at Optum RXPatient Care Coordinator at Optum RX