Vince Chairenza
Simi Valley,CA
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
28
28
years of professional experience
Work History
Server
California pizza kitchen
Simi Valley
02.2022 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
Bartender/server
Mb grille
Simi Valley, CA
05.2011 - 01.2022
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Stocked ice bins and coolers as needed throughout shift.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Assisted in setting up the bar for service shift.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Collected and organized daily till totals and tips.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Server/Bartender
Macaroni Grill
Simi Valley, California
02.2008 - 06.2011
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Stayed informed about daily specials, new menu items, promotions.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Trained new employees on restaurant procedures and plating techniques.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Set up tables in between patrons to reduce wait times.
- Greeted customers and provided excellent customer service.
Server
Bandits’ Grill and Bar
Thousand Oaks, California
01.2004 - 03.2008
- Checked food before serving it to customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Filled condiments and napkin containers during slack periods.
- Served food and beverages to patrons and confirmed complete orders.
- Set up tables in between patrons to reduce wait times.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
Server/Lead Busser
Hungry Hunter Steakhouse
Thousand Oaks, California
02.1997 - 09.2003
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees to perform duties.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Filled condiments and napkin containers during slack periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Continually monitored the dining room for any potential issues that may arise.
- Ensured all dishes were properly cleaned prior to being returned to the kitchen area.
Education
High School Diploma -
Simi Valley High School
Simi Valley, California07-1994
Some College (No Degree) -
Moorpark Jc
Moorpark, CASkills
- Order delivery practices
- Food inspection
- Daily specials memorization
- Hostess support
- Table resetting
- Check payment processing
- Dining customer service
- Supply restocking
- Professional appearance
- Table bussing
- Point of sale (POS) system operations
- Upselling techniques
- Service prioritization
- POS operation
- Food and beverage pairings
- Point of sale operation
- Multitasking and organization
- Strong work ethic
- Food safety
- Customer service
- Server training
- Exceptional customer service
- Allergy awareness
- Sales techniques
- Quality control
- Positive guest interactions
- Specials promotion
- Food running
- Dining area maintenance
- High volume dining
- Menu memorization
- Effective customer upselling
- Safe food handling
Timeline
Server
California pizza kitchen
02.2022 - Current
Bartender/server
Mb grille
05.2011 - 01.2022
Server/Bartender
Macaroni Grill
02.2008 - 06.2011
Server
Bandits’ Grill and Bar
01.2004 - 03.2008
Server/Lead Busser
Hungry Hunter Steakhouse
02.1997 - 09.2003
High School Diploma -
Simi Valley High School
Some College (No Degree) -
Moorpark Jc