Hi, I’m
Vince Mutulo
Pittsburg,California
Summary
Driven Sales Associate with a proven track record at Home Depot, enhancing customer satisfaction and loyalty through exceptional service and sales expertise. Skilled in merchandising knowledge and relationship building, successfully increased sales revenue by fostering strong customer relationships. Demonstrates outstanding problem-solving and teamwork abilities, contributing significantly to team and store performance.
Overview
6
years of professional experience
Work History
Home Depot
Sales Associate
12.2018 - Current
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
California State University of Fresno Fresno, CA
Bachelors from Business Administration And Management
06.1972
Diablo Valley CollegePleasant Hill, CA
Associate Of Applied Business from Business Management
06.1969
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Verbal/written communication
- Sales expertise
- Product Sales
- Customer Needs Assessment
- Sales Strategies
- Merchandising knowledge
- Upselling
- Professional Demeanor
Timeline
Sales Associate
Home Depot
12.2018 - Current
California State University of Fresno
Bachelors from Business Administration And Management
Diablo Valley College
Associate Of Applied Business from Business Management
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