Vincent Siracuse
Whittier,CA
Summary
Dynamic Deli Team Lead at Claro's Italian Market with a proven track record in enhancing customer satisfaction and driving revenue growth through effective upselling techniques. Skilled in food safety compliance and strong communication, I successfully implemented cost-saving measures and fostered teamwork, ensuring a high-quality service experience while maintaining optimal inventory levels.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deli Team Lead
Claro's Italian Market
07.2011 - Current
- Led a team of deli associates, fostering teamwork and improving overall productivity levels.
- Implemented cost-saving measures through effective scheduling.
- Trained new team members on proper food handling, sanitation, and safety procedures for a safer working environment.
- Enhanced customer satisfaction by ensuring timely and efficient service in the deli department.
- Increased revenue through upselling techniques that highlighted premium product options available within the department.
- Coordinated special events catering orders while ensuring timely delivery of high-quality products to clients'' satisfaction.
- Maintained clean and organized workspaces, promoting efficiency within the deli team operations.
- Utilized strong communication skills to resolve customer complaints promptly, maintaining positive relationships.
- Conducted regular equipment maintenance checks for optimal performance and minimal downtime.
- Ensured compliance with federal, state, and local regulations regarding food safety and sanitation practices.
- Monitored inventory levels closely to prevent stockouts while minimizing excess waste from expired products.
- Established strong rapport with customers by delivering exceptional service consistently over time.
- Collaborated with store managers to implement promotional strategies resulting in increased sales.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Monitored inventory levels to order new supplies and maintain consistent stock.
- Greeted customers at counter to fulfill requests and answer questions.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
La Serna High School
WhittierSkills
- Customer service
- Strong work ethic
- Product knowledge
- Proper food handling
- Cleaning and sanitizing
- Pricing and shelf labeling
- Sanitation practices
- Food safety compliance
- Inventory counts
- Cash handling
- Equipment operation
- New employee training
Certification
Safeway Food Handlers Certification
Deli Team Lead, Claro's Italian Market - 2025
Timeline
Deli Team Lead
Claro's Italian Market
07.2011 - Current
High School Diploma -
La Serna High School