Vincent Aldazabal
Phoenix,AZ
Summary
Empathic professional with extensive experience in case management and client advocacy in high-pressure environments. Skilled in conflict resolution and maintaining confidentiality while managing complex caseloads. Aiming to leverage strong interpersonal and organizational skills in Human Resources, focusing on employee relations and talent acquisition.
Overview
4
4
years of professional experience
Work History
Patient Care Manager
Aurora Behavioral Health Hospital
Glendale, USA
03.2025 - 02.2026
- Managed a caseload of 20+ individuals in a fast-paced, high-pressure environment while ensuring compliance with organizational policies and confidentiality requirements.
- Acted as primary contact for clients, healthcare professionals, and community stakeholders, enhancing communication and relationship management.
- Coordinated services across multiple departments to improve collaboration and streamline operations.
- Utilized conflict resolution and problem-solving skills to address complex situations and support positive outcomes.
- Facilitated successful transitions and coordinated resources by navigating complex systems and advocating for client needs.
- Demonstrated deep emotional intelligence, professionalism, and discretion when handling sensitive information.
- Maintained accurate, detailed, and compliant documentation in accordance with regulatory and organizational standards.
Intake Clinician
Terros Health – Maverick House Residential Treatment Center
Glendale, USA
07.2024 - 01.2025
- Conducted comprehensive assessments and interviews to evaluate individual needs, facilitating appropriate service eligibility determinations.
- Collaborated with interdisciplinary teams to facilitate successful admissions and service coordination.
- Built rapport with diverse populations, delivering exceptional customer service during intake and onboarding to enhance client experience.
- Maintained accurate records and documentation, ensuring compliance with privacy and regulatory requirements to support quality service delivery.
Therapist
Aurora Behavioral Health Intensive Outpatient Program
Glendale, USA
05.2023 - 11.2023
- Strengthened client engagement through relationship-building, coaching, and communication techniques, fostering trust and collaboration.
- Facilitated individual and family sessions to resolve conflicts, improve communication, and enhance behavioral outcomes.
- Developed individualized support plans and maintained detailed documentation in compliance with organizational standards.
Specialized Foster Care Therapist
University of Pittsburgh Medical Center (UPMC)
McKeesport, USA
12.2021 - 08.2022
- Delivered counseling and support services in home, school, and office environments, effectively managing multiple priorities and engaging diverse stakeholders to ensure comprehensive care.
- Collaborated with families, community partners, and internal teams to address concerns, enhancing support systems and fostering improved outcomes for clients.
- Utilized mediation, coaching, and conflict-management techniques to enhance relationships and maintain placement stability for clients.
- Maintained confidential records and documentation in accordance with regulatory requirements.
Education
MSW -
University of Pittsburgh
Pittsburgh01-2021
Bachelor of Arts - History And Women & Gender Studies
The College of New Jersey
Trenton, NJ01-2017
Skills
- Patient assessment
- Case management
- Care coordination
- Clinical documentation
- EHR management
- Service coordination
- Client advocacy
Timeline
Patient Care Manager
Aurora Behavioral Health Hospital
03.2025 - 02.2026
Intake Clinician
Terros Health – Maverick House Residential Treatment Center
07.2024 - 01.2025
Therapist
Aurora Behavioral Health Intensive Outpatient Program
05.2023 - 11.2023
Specialized Foster Care Therapist
University of Pittsburgh Medical Center (UPMC)
12.2021 - 08.2022
MSW -
University of Pittsburgh
Bachelor of Arts - History And Women & Gender Studies
The College of New Jersey