VINCENT BOYLE
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
ASSISTANT MANAGER
AUNTIE ANNE'S PRETZELS
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
CUSTOMER EXPERIENCE MANAGER
VSCO-PINK
01.2022 - 04.2024
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Established performance and service goals and held associates accountable for individual performance.
PRESTIGE BEAUTY MANAGER
MACY'S
07.2021 - 12.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Monitored product usage during treatments to minimize waste without compromising service quality or results for clients.
- Analyzed sales data regularly, adjusting marketing strategies to optimize revenue generation.
BRAND OPERATIONS MANAGER
VSCO- VICTORIA'S SECRET
09.2020 - 07.2021
- Developed comprehensive training materials for new hires, facilitating rapid onboarding and integration into the company culture.
- Drove sales growth by identifying new market opportunities and forging strong relationships with key industry players.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
FLORAL DEPARTMENT LEAD
HOBBY LOBBY
07.2020 - 08.2020
- Set up displays and trained employees on current promotions.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.
FRAGRANCE BEAUTY ADVISOR
MACY'S
12.2015 - 07.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
Education
GENERAL STUDIES -
ILLINOIS COMMUNITY COLLEGE
OGLESBY, ILSkills
- Customer Relations
- Product and service knowledge
- Data Analytics
- Project Management
- Team motivation
- Strategic Marketing
Timeline
ASSISTANT MANAGER
AUNTIE ANNE'S PRETZELS
04.2024 - Current
CUSTOMER EXPERIENCE MANAGER
VSCO-PINK
01.2022 - 04.2024
PRESTIGE BEAUTY MANAGER
MACY'S
07.2021 - 12.2021
BRAND OPERATIONS MANAGER
VSCO- VICTORIA'S SECRET
09.2020 - 07.2021
FLORAL DEPARTMENT LEAD
HOBBY LOBBY
07.2020 - 08.2020
FRAGRANCE BEAUTY ADVISOR
MACY'S
12.2015 - 07.2020
GENERAL STUDIES -
ILLINOIS COMMUNITY COLLEGE
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