Vincent Falcone
Toms River
Summary
Motivated Clinical Mental Health Counseling graduate seeking practicum internship to enhance clinical skills in a supervised environment. Experienced in crisis intervention through volunteer work with Crisis Text Line and trained in Mental Health First Aid. Committed to supporting individuals facing mental health challenges using active listening and evidence-based counseling techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
AMC Theatres
Brick
04.2025 - Current
- Deliver excellent customer service as a greeter, welcoming guests and assisting with theater navigation.
- Support box office operations, processing ticket sales and resolving guest inquiries efficiently.
- Handle food and beverage transactions, including preparing and serving hot foods and concessions, while maintaining cleanliness and food safety standards.
- Ensured theater cleanliness and enforced policies while assisting guests during screenings.
Crisis Counselor
Crisis Text Line
01.2024 - 07.2024
- Provide empathetic and non judgemental support to individuals in crisis via text messaging platform.
- Utilize active listening and crisis intervention techniques to de-escalate situations and provide emotional support to texters experiencing a wide range of issues, including mental health crises, relationship problems, and trauma.
- Collaborate with a diverse team of counselors and supervisors to ensure the safety and well-being of texters and maintain adherence to crisis intervention protocols.
- Completed training in crisis counseling techniques, suicide prevention, and risk assessment, equipping me with the skills to effectively respond to crisis situations and support individuals in distress.
Cashier
Shoprite of Fisher Bay
07.2022 - 07.2024
- Efficiently processed customer transactions by accurately ringing up purchases.
- Managed product returns, ensuring adherence to store policies and customer satisfaction.
- Demonstrated strong interpersonal skills in providing excellent customer service.
Education
Master of Arts - Clinical Mental Health Counseling
Georgian Court University
Lakewood, NJ12-2027
Bachelor of Arts - Italian, Psychology, Family Science & Human Development
Montclair State University
Little Falls, NJ05-2024
Skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Empathy
- Active Listening
- Interpersonal Communication
- Conflict Resolution
- Mental health advocacy
- Leadership qualities
- Complex Problem-solving
- Multitasking and organization
Certification
Mental Health First Aid, Equipped with skills to provide initial support and assistance to individuals experiencing mental health challenges
Languages
- NY Seal of Biliteracy in Italian
- Proficiency and fluency in Italian
- Accomplished in written and verbal communication
Volunteer Experience
Crisis Text Line, Crisis Counselor, 01/01/24, 07/01/24, Provide empathetic and non-judgmental support via text messaging, Utilize active listening and crisis intervention techniques, Collaborate with counselors and supervisors, Completed training in crisis counseling techniques
Languages
Italian
Professional
Timeline
Crew Member
AMC Theatres
04.2025 - Current
Crisis Counselor
Crisis Text Line
01.2024 - 07.2024
Cashier
Shoprite of Fisher Bay
07.2022 - 07.2024
Master of Arts - Clinical Mental Health Counseling
Georgian Court University
Bachelor of Arts - Italian, Psychology, Family Science & Human Development
Montclair State University