Vincent Hicklin

• Building sales process from start to finish; transitioning from channel based motion to selling direct
• Creating net new documentation for sales with crossover into marketing
• Providing analysis and feedback for standing up SalesForce as well as accompanying toolset.
• Used revenue goals as well as customer data to help plan KPIs for reps
• Hired full team of SDRs/Inside Sales Reps and currently training them to be success.

The glaring question here is probably, 'Why am I looking to move so soon?' This is my first time rolling up to an Owner/CEO and the workflow is very disorganized and sporadic. I have been with the team for over a month without a written commission plan and was encouraged to quickly hire a team without the proper sales tools for them to succeed. I currently have 2 employees who have started and a few more starting in the coming weeks and we have yet to set up salesforce, purchase/trial an engagement tool and I had to create ICP documentation that marketing actually never had or created. I am a hard worker and would never quit without trying to push through, but I believe it is best to explore better options as I am anticipating an organizational implosion.

• Accurately forecasted and reported pipeline generation
• Owned and managed SDR toolset for use and reporting (Outreach, ZoomInfo, LI Nav, SFDC, Gong, Hubspot, G2)
• Interviewed, hired, trained and cultivated an outstanding team of SDRs that seamlessly transitioned to become ISRs/Account Executives
• Created and maintained processes/workflows for SDR training and efficiency
• Partnered with AEs, as well as marketing to strategize outbounding efforts based on ICP, market trends and useful information gathered from AE meetings with both customers and prospects
• Strategize with Marketing and Sales to plan for events, campaigns, and product releases in order to yield higher ROI
• Monitored daily, weekly, monthly and quarterly KPIs.
• Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
• Aligned sales strategies with company objectives to drive overall business growth.

• Maintained and exceeded quota by continuing to manage and create pipeline simultaneously
• Held effective conversations through email, virtual meetings, and phone calls with IT professionals on a daily basis
• Used Sandler techniques to effectively bring customers to close
• Successfully prospected into strategic accounts to create business
• Worked with and managed a relationship with territory SDR/BDR.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Used data analytics to identify and track sales trends and develop actionable insights.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Won new business by articulating full value of company's capabilities to prospects.
• Increased sales leads by implementing targeted outreach strategies and personalized followups.
• Achieved and exceeded monthly and annual sales targets.

• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
• Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
• Prospected daily across various tools. Made 50+ cold calls per day.

• Consistently surpassed sales targets through diligent follow-ups and a strong commitment to delivering value-added solutions tailored specifically for each client''s unique requirements.
• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Conducted start to finish sales process and closed above industry standard closing ratio.