VINCENT JAMES
Summary
Results-driven HR Professional experienced in developing and retaining top talent while fostering employee engagement in organizational culture. Achieved operational success through innovative strategies that enhance business performance and profitability. Committed to delivering impactful contributions in dynamic environments by leveraging strong project management and compliance expertise.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Area Manager
Amazon Fulfillment Center
04.2021 - Current
- Manage safety, quality, productivity, and customer delivery promises.
- Set performance goals and objectives aligned with customer expectations to drive team accountability.
- Collaborated with support teams including safety, engineering, loss prevention, quality assurance, and human resources to develop actionable plans meeting business objectives.
- Mentored associates through training sessions, enhancing their skills and contributing to team development.
District Manager
Valet Living, LLC
01.2022 - 09.2022
- Recruited, hired, onboarded, and trained associates (Service Valets) to build a skilled team.
- Managed labor budget up to $150k to ensure optimal staffing for assigned properties.
- Trained associates on all safety policies and procedures while promoting compliance.
- Established cooperative working relationships with property staff through daily site visits and prompt responses to inquiries.
Assistant Property Manager
Safeguard Self Storage, LLC
07.2020 - 03.2021
- Promote business actively to achieve and sustain monthly revenue goals.
- Address customer queries, issues, and concerns to enhance sales and servicing of storage units.
- Provide detailed information on a variety of available storage spaces and amenities.
- Audit daily documents, process approved invoices, and maintain business/sales data in the computer system.
- Reconciled tenant inventory and completed additional assigned duties.
Assistant Store Manager
RENTAWHEEL, Inc.
01.2020 - 07.2020
- Recruited, hired, trained, and developed sales associates; prepared work schedules and delegated duties to optimize team performance.
- Enforced policies and procedures; implemented strategies to drive sales growth and sustain profitability.
- Ensured adherence to customer service standards, fostering repeat and referral-based business.
Security Supervisor
Famous Security Services Inc.
08.2016 - 11.2019
- Recruit, train and supervise security officers and guards.
- Coordinated staff responses to emergencies and alarms, ensuring swift and effective action.
- Developed and implemented security policies, protocols, and procedures to enhance safety and compliance.
- Analyzed data to propose improvements, including new technology implementation, to optimize security operations.
Quality Control & Safety Associate
SFM Landscaping Services
01.2016 - 04.2017
- Identified and implemented strategies to minimize workplace injuries, accidents, and health problems, enhancing employee safety.
- Conducted safety inspections and audits, ensuring employee compliance with safety regulations and improving workplace safety culture.
- Review accidents and incidents reported by employees and visitors to the facility.
- Formulate, document and maintain quality control standards and ongoing quality control objectives.
Education
Diversity, Equity and Inclusion Certification -
University of South Florida
Bachelor of Science - Business Management
University of Phoenix
Health and Safety Occupational Certification -
D.A Dorsey College
OSHA
360 OSHA Training
Skills
- Operations Management
- Project Management
- Program Management
- Process Improvement
- Productivity Improvement
- Budget oversight
- Performance analysis
- Vendor Relations
- Employee Engagement
- Talent Acquisition
- Team Building
- Team development
- Staff Training
- Development
- Performance management
- Resource Management
- Time Management
- Planning
- Scheduling
- Tracking
- Monitoring
- Reporting
- Follow-Up
- Communications
- Customer Service
- Client relations
- Risk Management
- Safety Management
- Problem Solving
- Revenue Growth
- Business Administration
- Computer Proficiency
- MS Office Suite
- Workday
- ATS Tracking
- QuickBooks
- Reviewing
- Assessing
- Leading
- Operations
- Performance management
Certification
- Human Resource Management Certificate
- Diversity, Equity and Inclusion Certificate
- CPR/BLCPR
- OHSA
Timeline
District Manager
Valet Living, LLC
01.2022 - 09.2022
Area Manager
Amazon Fulfillment Center
04.2021 - Current
Assistant Property Manager
Safeguard Self Storage, LLC
07.2020 - 03.2021
Assistant Store Manager
RENTAWHEEL, Inc.
01.2020 - 07.2020
Security Supervisor
Famous Security Services Inc.
08.2016 - 11.2019
Quality Control & Safety Associate
SFM Landscaping Services
01.2016 - 04.2017
Diversity, Equity and Inclusion Certification -
University of South Florida
Bachelor of Science - Business Management
University of Phoenix
Health and Safety Occupational Certification -
D.A Dorsey College
OSHA
360 OSHA Training