Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Vincent Maddalena

Ringwood,NJ

Summary

Results-oriented professional with extensive experience at Best Buy in technical troubleshooting and customer service. Demonstrated ability to adapt and lead in resolving complex issues, contributing to operational efficiency and improved customer satisfaction. Committed to utilizing strong organizational skills to enhance team performance and drive success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Geek Squad/Planogram Team Member

Best Buy
Riverdale, NJ
01.2021 - Current
  • Troubleshot and installed all electronics for display
  • Managed the ordering system for the store.
  • Solved customer technical issues.

Assistant Customer Service Department Head

Stop & Shop
RINGWOOD, NJ
10.2016 - 08.2020
  • Assist in helping associates and management.
  • Resolve amount discrepancies.
  • Provide an easy checkout for customers.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT

University of Maine
Orono, ME

High School Diploma -

Lakeland Regional HighSchool
Wanaque, NJ
06-2019

Skills

  • Adaptability
  • Organizational skills
  • Time management
  • Leadership
  • Determination
  • Inventory management
  • Problem solving
  • Technical troubleshooting
  • Software installation
  • Customer service

Certification

currently pursuing Microsoft Certified: Windows Server Hybrid Administrator Associate certification.

References

References available upon request.

Timeline

Geek Squad/Planogram Team Member

Best Buy
01.2021 - Current

Assistant Customer Service Department Head

Stop & Shop
10.2016 - 08.2020

Bachelor of Science - Computer Science

Western Governors University

University of Maine

High School Diploma -

Lakeland Regional HighSchool

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Vincent Maddalena