Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincent Rosecrants

Land O' Lakes,FL

Summary

Dynamic professional with a strong background in customer service at Publix, excelling conflict resolution customer satisfaction. Proven ability to build customer loyalty through effective communication and relationship-building. Experienced in mentoring and team building, driving performance improvements through innovative training solutions. Committed to delivering excellence in every interaction.

Overview

2
2
years of professional experience

Work History

Cashier

Publix
Land O' Lakes, FL
07.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.

Associate/Trainer

Culvers
Land O' Lakes, FL
10.2022 - 06.2024
  • Mentored employees during probationary period to answer questions and offer improvement strategies.
  • Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
  • Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
  • Assisted in monitoring trainee performance to identify gaps in training.
  • Led cross-functional teams in the implementation of innovative learning solutions designed to close skills gaps within the organization.

Education

High School Diploma -

Land O Lakes Highschool
Land O' Lakes, FL

Skills

  • Cash handling
  • Point of sale operation
  • Inventory management
  • Team building
  • Conflict resolution
  • Time management
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence

Timeline

Cashier

Publix
07.2024 - Current

Associate/Trainer

Culvers
10.2022 - 06.2024

High School Diploma -

Land O Lakes Highschool
Vincent Rosecrants