Vincent Tapia
Bettendorf
Summary
Dynamic and dedicated professional with extensive experience in customer service at Ace Hardware. Proven ability in sales support, consistently enhancing customer satisfaction through effective problem-solving and a friendly demeanor. Able to maintain a helpful and informative environment. Effective in learning new skills and taking in new information.
Overview
3
3
years of professional experience
Work History
Cashier
Ace Hardware (Store Was Previously a True Value)
04.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Was quickly moved from the register to do things on the floor like sales, assembly, cleaning, organization rental contracts, repair contracts, etc.
Busser
Darden Restaurants, Olive Garden
12.2021 - 11.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Trained new staff in bussing and cleaning procedures.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
High School Diploma -
Moline Senior High School
Moline06-2024
Skills
- Customer service
- Cash handling
- Sales support
- Problem solving
- Conflict resolution
- Customer assistance
- Patience and empathy
- POS system operations
- Attention to detail
- Verbal communication
- Friendly, positive attitude
Timeline
Cashier
Ace Hardware (Store Was Previously a True Value)
04.2023 - 11.2024
Busser
Darden Restaurants, Olive Garden
12.2021 - 11.2022
High School Diploma -
Moline Senior High School
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