To obtain a challenging and rewarding position utilizing my numerous years of experience and creative knowledge with primary focus on core training and implementation plans, as well as managing routine day-to-day operations of multiple stores and new business development projects. MBA graduate and business owner with twenty plus years in project management and business analysis. Areas of specialization include process development, financing solution implementation and management. Seeking position as a business professional with a dynamic development team.
Overview
37
37
years of professional experience
Work History
President/owner
Karstens Bagel
Norman, Okla
10.2019 - 03.2025
Led strategic initiatives to enhance operational efficiency and improve customer satisfaction.
Developed and implemented marketing strategies to increase brand awareness and drive sales growth.
Oversaw financial planning and budgeting processes to ensure profitability and sustainability.
Fostered a collaborative work environment, mentoring staff to achieve performance goals and professional development.
Marketing Manager/ Regional Manager Trainee
Love\'s Travel Stop
Oklahoma City, OK
11.2013 - 01.2015
Accountable for high volumediesel desk including overall customer satisfaction in two national restaurant chains.
Revised plans as needed to meet changing goals and requirements.
Managed day-to-day development issues.
Streamlined workflow.
Observed all laws, regulations and other applicable obligations.
Consultant
Old School Bagel
Oklahoma City, OK
01.2010 - 12.2012
Assisted in two new store openings.
Developed strategic plans and initiatives.
Translated business priorities into implementable actions.
Consultant
Cafe 7
Oklahoma City
06.2009 - 01.2010
Cafe 7 - Oklahoma City, OK
Assisted in store opening and development.
Supervising Partner
Sonic Restaurants, Inc
Oklahoma City, OK
01.2007 - 06.2009
Responsible for increasing profit margins for four local stores.
Inherited three underperforming stores and implemented corporate policies that improved operations.
Provided oversight of corporate policy and procedures that increased operational efficiency.
Developed strategic plans and initiatives.
Spearheaded marketing initiatives.
Oversaw HR training, coaching, mentoring and staff retention.
Franchisee
Bedlam, Inc.
ST. Augustine Fla.
01.2005 - 06.2009
President of company that purchased rights to open four Sonic Drive-in locations in ST. Augustine, Florida.
Performed logistical functions, such as scouting and securing new franchise location sites.
Oversaw all aspects of obtaining and ensuring the success of the Franchise agreement.
Director of Operations
Edmond Sonic Group
Edmond, OK
01.2003 - 01.2005
Was hired to turn around 8 underperforming locations in Edmond, Oklahoma.
Provided oversight for every aspect of all eight locations.
Increased sales, profit, and mystery shop at all 8 stores (on average 12 points 76%-88%).
Drove specification, scheduling, status and review processes.
Member of the Board of Directors for the Oklahoma City Co-Op.
Senior Vice President
New York Bagel Enterprises
Oklahoma City, OK
01.1997 - 01.2001
Member of the Corporate Board of Directors.
Head of the Corporate Franchise Training Program.
Was one of three founders of New York Bagel andassumed the role ofSR. Vice President after we became a public company.
Owner/Operator
New York Bagel Shop
Stillwater
06.1988 - 01.1997
Grew company from 3 stores to 26 stores in 6 states within nine years.
Evolved the company from private to a public offering.
Head of the Corporate Franchising Team.
Education
MBA -
Mid-America Christian University
Oklahoma City
2017
Bachelor of Science - Business Administration
Oklahoma state University
Stillwater, Oklahoma
Skills
Small and largebusiness development
Project management
Leadership/communication skills
Product development
Market research and analysis
Product line expansion
Business operations organization
Human resources
Employee Relations
Self-motivated
Additional Information
Awards: National Entrepreneur Small Business Administration award presented by then President of the United States of America, Bill Clinton.