Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vincent M. Rossi Jr.

Keene

Summary

Dedicated professional with a strong background in customer service and complaint resolution. Proven ability to train staff effectively, ensuring high standards of service and satisfaction.

Overview

5
5
years of professional experience

Work History

Supervisor

Cheshire Village Pizza
Keene
04.2025 - Current
  • Supervised daily kitchen operations, ensuring seamless workflow and adherence to quality standards.
  • Trained new staff on food preparation techniques and customer service protocols to enhance guest satisfaction.
  • Resolved customer complaints promptly to maintain a positive dining experience.
  • Monitored employee productivity, delivering targeted feedback and coaching to foster skill development.

Care Taker

Hubbard Farm, LLC
West Chesterfield
09.2024 - 03.2025
  • Collaborated with team members to execute daily farming tasks effectively.
  • Maintained accurate records of daily activities and crop progress.
  • Used daily system logs to document production information, discussing issues with management.

Manager

Mim's Market
Northfield
09.2021 - 08.2024
  • Supervised staff, fostering a culture of high customer service standards.
  • Managed daily operations, enhancing store functionality and customer experience.
  • Resolved customer complaints swiftly, improving customer satisfaction and loyalty.
  • Trained new employees on store policies and customer interaction standards.
  • Coordinated inventory management to optimize stock levels and product availability.

Education

High School Diploma -

Chicopee Comprehensive High School
Chicopee, MA
06-2019

Skills

  • Inventory management
  • Customer service
  • Complaint resolution
  • Policy and procedure development
  • Team leadership
  • Time management
  • Effective communication
  • Situation assessment
  • Problem solving
  • Record keeping

Timeline

Supervisor

Cheshire Village Pizza
04.2025 - Current

Care Taker

Hubbard Farm, LLC
09.2024 - 03.2025

Manager

Mim's Market
09.2021 - 08.2024

High School Diploma -

Chicopee Comprehensive High School
Vincent M. Rossi Jr.