Summary
Overview
Work History
Education
Skills
School Activities
Leadership
Internship Position
Timeline
Generic

Vinice D. Edwards

Washington,DC

Summary

To obtain a career/position as a Medical Examiner/Pathology in Forensic Science, Customer Service, Retail

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Niha
01.2023 - 09.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.

Customer Service Manager

Harris Teeter
09.2019 - 11.2022
  • Excessive cash/credit card/check handling, customer service, grocery bagger, other duties as assigned.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Internship Coordinator

Mayors Youth Leadership Program
01.2017 - 01.2017
  • Build leadership skills, teamwork, community service, resume building, build social skills
  • Delta-summer/fall
  • Collaborated with faculty members to integrate relevant coursework into internship experiences for greater academic alignment.
  • Created comprehensive internship guidelines, setting clear expectations for students and host organizations alike.
  • Enhanced student placement rates by developing strong relationships with industry partners and potential internship hosts.

Education

High School Diploma - Medical Assistant

Luke C Moore
Washington DC
06.2019

Skills

  • Patient scheduling
  • Customer service
  • Vital sign monitoring
  • Data entry
  • Phlebotomy

School Activities

Drama Club Grade Indoor/Outdoor Track Varsity Basketball /Modeling

Leadership

Mayors Youth Leadership Institute 2014-current

Internship Position

  • Peer to Peer Mentor- TBD – Dc Govt
  • Department of Forensics TBD- DC govt

Timeline

Medical Receptionist

Niha
01.2023 - 09.2024

Customer Service Manager

Harris Teeter
09.2019 - 11.2022

Internship Coordinator

Mayors Youth Leadership Program
01.2017 - 01.2017

High School Diploma - Medical Assistant

Luke C Moore

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