Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Accomplishments
References
Timeline
Generic

VINNY RONVELIA

Fort Worth

Summary

Dynamic hotel manager with extensive experience at B.V. Hospitality, Inc. Proven track record in revenue management and guest relations, enhancing occupancy rates and customer satisfaction. Skilled in strategic planning and team leadership, fostering a motivated workforce while ensuring compliance and operational excellence. Committed to delivering exceptional service and optimizing business outcomes.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Hotel Manager /Owner

B.V.hospitality,inc dba Days inn & suites
Williamsburg
07.2012 - 11.2021
  • Oversaw daily hotel operations ensuring guest satisfaction and service quality
  • Managed staff schedules and training programs for front desk and housekeeping teams
  • Resolved guest complaints effectively to enhance overall customer experience
  • Coordinated special events and group bookings to optimize revenue opportunities
  • Maintained compliance with health, safety, and environmental regulations throughout the property
  • Created a positive work environment for staff by providing guidance, support, recognition and motivation.
  • Handled guest complaints professionally and efficiently.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.

Motel manager /Owner

Neel enterprise
Williamsburg
08.2001 - 08.2009
  • Managed daily operations and ensured smooth front desk workflow.
  • Handled guest inquiries and resolved complaints promptly.
  • Maintained cleanliness and organization of common areas.
  • Monitored inventory levels and ordered supplies as needed.
  • Coordinated with local vendors for maintenance and repairs.
  • Maintained inventory levels for supplies needed in the motel operations.
  • Resolved customer complaints in a timely manner by providing excellent customer service.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Monitored the performance of front desk, housekeeping, and maintenance staff, providing regular feedback.

Owner /Operator

ye old wine shoppe
Naugatuck
03.1990 - 07.2001
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Set pricing structures according to market analytics and emerging trends.
  • Managed daily operations of a local wine shop and tasting room.

Education

Bachelor of Science - Physics, Math's English

B.K.M Science Colledge
Valsad Gujarat, India
06-1984

Skills

  • Revenue management
  • Guest relations
  • Compliance management
  • Event coordination
  • Staff training
  • Customer relationship management
  • Team leadership
  • Strategic planning
  • Performance monitoring

Languages

English
Professional
Gujarati
Professional
Hindi
Professional

Certification

  • Licence from Choice hotels International Room condition General Manager certification
  • CHA,CHO CERTIFIED HOTEL OWNER MAY 4, 2018

Affiliations

  • I am a well rounded individual who has a very good relations with friends, family and customers through out my life

Accomplishments

  • Singing, Music is my hobby so I got many awards on state and city level

References

References available upon request.

Timeline

Hotel Manager /Owner

B.V.hospitality,inc dba Days inn & suites
07.2012 - 11.2021

Motel manager /Owner

Neel enterprise
08.2001 - 08.2009

Owner /Operator

ye old wine shoppe
03.1990 - 07.2001

Bachelor of Science - Physics, Math's English

B.K.M Science Colledge

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