Vin'Taejha Hall
Augusta,GA
Summary
Dedicated and versatile professional with over 8 years of experience in customer service. Adept at resolving complex issues, ensuring regulatory compliance, and consistently delivering exceptional results in high-pressure environments. Skilled in collaborating with diverse teams, adapting to new challenges, and maintaining a strong commitment to quality and customer satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
First Acceptance Insurance
12.2023 - Current
- Assist customers with modifying their auto insurance policies.
- Provide clear explanations of billing statements and process payments accurately.
- Collaborate with other departments, such as underwriting or claims.
Courier
The Blood Connection
12.2022 - 12.2023
- Loaded company vehicles with necessary supplies and completed assigned delivery routes efficiently.
- Operated company vehicles safely and adhered to all organizational and transportation regulations.
- Prepared, documented, and transported blood products while maintaining strict temperature control to ensure product integrity.
Emergency Medical Technician
Gold Cross Ems
10 2020 - 11 2023
- Responded to 911 calls, assessing patient conditions and delivering appropriate medical interventions.
- Documented patient information, and treatments administered.
- Coordinated with paramedics, nurses, and doctors.
Cook 3
H&B Food Service
07 2018 - 10 2020
- Prepared and cooked meals in accordance with military-approved recipes and dietary guidelines.
- Maintained cleanliness and sanitation of kitchen equipment, work areas, and dining facilities.
- Performed quality checks on food products, ensuring all meals met military standards for taste, appearance, and temperature.
Customer Service Coach
Sitel
06.2018 - 10.2020
- Provided support to agents, answering questions, and helping to resolve complex customer issues as they arise.
- Collaborated with team members to set performance goals and develop strategies for achieving them.
- Managed escalated calls to resolve complex issues and ensure customer satisfaction.
Education
H.S Diploma -
Academy Of Richmond County High School
Augusta05.2017
Certification
Property and Casualty License(FL,CA,& GA)
Timeline
Customer Service Representative
First Acceptance Insurance
12.2023 - Current
Courier
The Blood Connection
12.2022 - 12.2023
Customer Service Coach
Sitel
06.2018 - 10.2020
Property and Casualty License(FL,CA,& GA)
Emergency Medical Technician
Gold Cross Ems
10 2020 - 11 2023
Cook 3
H&B Food Service
07 2018 - 10 2020
H.S Diploma -
Academy Of Richmond County High School
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