Violeta Santa Gadea Lopez
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
The Ups Store
02.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Notary Public
California
11.2017 - Current
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Administered oath to document signers to obtain affirmation of truth.
- Checked documents and identifying credentials for all parties.
- Examined documents for accuracy, completion and compliance before notarizing.
- Set up and managed appointments for client notary services.
- Checked client identification to maintain compliance with state legal requirements.
- Checked documents for accuracy and correct signing before notarizing.
Assistant Manager
The Ups Store
05.2016 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Communications
Foothill College
Los Altos Hills , CA03.2025
Certificate - Administrative Assistance And Secretarial Science
Stratford Institute
Vermont04.2011
High School Diploma -
Palo Alto High School
Palo Alto, CA06.2005
Skills
- Inventory Management
- Budget Development
- Special Events
- Maximizing Profitability
- Problem-Solving Ability
- Multi-Line Phone Talent
- Coordination
- Interpretation and Translation Services
- Typing Proficiency
- Sales Expertise
- Customer Relations
- Computer Proficiency
Certification
- Licensed California State Notary
- Certified Administrative Assistant
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
The Ups Store
02.2020 - Current
Notary Public
California
11.2017 - Current
Assistant Manager
The Ups Store
05.2016 - 02.2020
No Degree - Communications
Foothill College
Certificate - Administrative Assistance And Secretarial Science
Stratford Institute
High School Diploma -
Palo Alto High School
Similar Profiles
Bailley BartleBailley Bartle
Assistant Store Manager at The UPS StoreAssistant Store Manager at The UPS Store
Samantha HallSamantha Hall
Assistant Manager at The UPS StoreAssistant Manager at The UPS Store
Ganesh NalajulaGanesh Nalajula
Team Member at The UPS StoreTeam Member at The UPS Store
Zy DowdyZy Dowdy
Assistant Manager at The UPS StoreAssistant Manager at The UPS Store
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile