Viorica DARII
Greenfield,MA
Summary
Dynamic and motivated professional with over 10 years of experience in the service industry. Proven track record of excelling in fast-paced environments delivering outstanding customer experience and driving team performance. Dedicated to complete knowledge of company products and services for optimized customer service. Adept at multitasking, problem-solving and leveraging online tools.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Terrazza at the Country Club of Greenfield
04.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led and developed a team of 15+ waitstaff and bartenders fostering high performance in a fast-paced setting.
- Oversaw event planning and execution, including banquets, weddings and corporate meetings.
- Increased consumer engagement by creating promotional content and managing social media platforms, leading to rise in engagement and participation.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved operational efficiency through cross- training programs for serving, bartending, and hosting.
- Resolved scheduling and employee conflicts to maintain smooth team dynamics.
- Utilized problem-solving skills to address customer complaints or requests to ensure complete satisfaction.
- Generated repeat business through exceptional customer service.
Server
Terrazza at the Country Club of Greenfield
04.2013 - 04.2022
- Boosted sales by upselling menu items, resulting in increased revenue.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated strong relationships with guests leading to repeat business and positive reviews.
- Excelled in high-pressure situations, efficiently managing large crowds during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Marketing
Southern New Hampshire University
Manchester, NH05.2022
Associate of Arts - Liberal Arts
Greenfield Community College
Greenfield, MA05.2017
Skills
- Detail-oriented and organized
- Excellent communication and interpersonal abilities
- Strong time management and multitasking skills
- Proficient in Microsoft Office Suite
- Customer service excellence and problem-solving expertise
- Customer service
- Bilingual: Romanian and English
- Web & Tech Savvy
Certifications and licensures
- HubSpot Social Media Certification, 03/20
- Google Analytics for Beginners, 05/22
- Certified National Pharmaceutical Representative, National Association of Pharmaceutical Representatives, 711362023
Timeline
Assistant Manager
Terrazza at the Country Club of Greenfield
04.2022 - Current
Server
Terrazza at the Country Club of Greenfield
04.2013 - 04.2022
Bachelor of Science - Marketing
Southern New Hampshire University
Associate of Arts - Liberal Arts
Greenfield Community College
Similar Profiles
Raegan HickeyRaegan Hickey
Server at Terrazza RestaurantServer at Terrazza Restaurant
Sean WilliamsSean Williams
Bar Supervisor at La Terrazza Restaurant, Banff Park LodgeBar Supervisor at La Terrazza Restaurant, Banff Park Lodge
Arianne ManriqueArianne Manrique
Cook Operator at La Terrazza RestaurantCook Operator at La Terrazza Restaurant