Vira Shkramko
Buunni Coffee
New York,NY
3
Languages
10
years of professional experience
Operations and customer experience professional with 10 years of experience supporting business operations, improving customer experiences, and driving business performance. Promoted from Barista to Store Manager through consistent performance and operational excellence. Combines operational leadership with a background in software quality assurance, bringing strong analytical thinking, process improvement, and cross-functional collaboration.
Work History
Store Manager
2 Years 2 Months- Lead operations for a high-volume specialty coffee shop, overseeing staffing, scheduling, inventory, vendor relationships, and overall business performance.
- Interview, hire, onboard, and coach employees while building a collaborative, high-performing team culture.
- Prepared weekly business reports analyzing sales, labor, and customer traffic to inform operational decision-making.
- Monitored sales performance and implemented initiatives to enhance operational efficiency and guest satisfaction.
- Partner with senior leadership to execute new initiatives, seasonal launches, employee development programs, and process improvements.
- Resolved customer escalations through proactive communication and problem-solving, reinforcing customer loyalty.
Barista
3 Years 7 Months- Provided exceptional customer service, enhancing customer satisfaction in fast-paced specialty retail environment.
- Developed extensive product knowledge and mentored new employees, ensuring seamless daily operations.
- Demonstrated leadership and reliability, leading to promotion to Store Manager.
Software Quality Assurance Engineer (Part-Time)
3 Years 2 Months- Collaborated with developers and product teams to ensure software quality throughout the development lifecycle.
- Executed manual, regression, and SQL validation testing across web applications.
- Developed comprehensive test plans to support software quality and performance standards.
- Documented and tracked defects using Jira, improving product reliability and supporting timely issue resolution.
- Worked in Agile development environments, strengthening cross-functional communication and contributing to a better user experience.
Assistant Manager / Server
2 Years 4 Months- Led daily operations to ensure efficient service delivery and optimal customer satisfaction.
- Ensured exceptional guest experiences by assisting with daily business operations and addressing customer needs.
- Coordinated restaurant operations, employee training, and scheduling to enhance customer service.
Education
Bachelor of Arts - English Language and Literature
Advanced Software Quality Assurance Testing Course
Associate of Science - Business Administration
Expected 2026
Skills
Business Operations
Team Leadership
Customer Experience
Hiring & Recruiting
Employee Development
Performance Management
Process Improvement
Business Reporting
Inventory & Vendor Management
Project Coordination
Languages
English (Fluent)
Ukrainian (Native)
Russian (Fluent)
Timeline
Store Manager
Buunni Coffee
06.2024 - CurrentRead More
Software Quality Assurance Engineer (Part-Time)
Westvalleysoft
02.2021 - 04.2024Read More
Barista
Buunni Coffee
11.2020 - 06.2024Read More
Assistant Manager / Server
Lizzie King's Parlor
06.2016 - 10.2018Read More
Advanced Software Quality Assurance Testing Course
Read More
Ivan Franko National University
Bachelor of Arts from English Language and Literature
Read More
LaGuardia Community College
Associate of Science from Business Administration
Read More