Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Virdi Antoine

Auburndale,FL

Summary

Proven leader and strategic decision-maker, excelled at Radiant Express Car Wash by enhancing customer satisfaction and streamlining operations. Leveraged team motivation and operations management skills to boost business growth and maintain high safety standards. Achieved consistent sales increases at Alliance Insurance Solutions through expert advice and rapport building. Driven Shift Lead Manager with two years of experience executing daily operations while working for three. Multi-tasker with proven success managing facilities while accommodating and servicing customers. Successfully maintains appropriate standards and adheres to safety guidelines. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Developed skills in team leadership and operational oversight within fast-paced setting. I Demonstrates ability to improve processes and enhance team productivity. Seeking to transition into new field where these abilities can be leveraged to drive success and innovation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Shift Lead Manager

Radiant Express Car Wash
10.2021 - 09.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Supervised ongoing daily production phases.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Set overall vision and provided team leadership.
  • Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.

Sales Advisor

Alliance Insurance Solutions
01.2023 - 08.2024
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.

Education

Associate of Arts - Business Management

Polk State College
Winter Haven, FL
05-2024

High School Diploma -

Chain of Lakes High School
Winter Haven, FL
05-2022

Skills

  • Team motivation
  • Workplace Safety
  • Employee Training
  • Policy Enforcement
  • Energetic and Enthusiastic
  • Operations Management
  • Decision-Making

Languages

creole
Native or Bilingual

Interests

  • Playing Sports
  • Gym Workouts
  • Blogging/Vlogging
  • Music
  • Dance
  • Personal Development and Self-Improvement
  • High-Intensity Interval Training

Timeline

Sales Advisor

Alliance Insurance Solutions
01.2023 - 08.2024

Shift Lead Manager

Radiant Express Car Wash
10.2021 - 09.2024

Associate of Arts - Business Management

Polk State College

High School Diploma -

Chain of Lakes High School
Virdi Antoine