Virgil Allen

• Experienced and results-driven Operations Manager with a strong background in transportation. Adept at process improvement, compliance, and leadership, with a proven track record of enhancing employee morale, safety, and customer satisfaction. Possess excellent communication and management skills, with the ability to handle high-pressure situations and diverse teams.
• Oversee all bus operations at assigned garage, ensuring safe, on-time, and clean transportation services.
• Maintain open communication with system-wide managers to ensure the timely restoration of services during delays, including setting up bus shuttles, and appointing supervisors.
• Conduct employee interviews for policy violations, accidents, and customer complaints, determining appropriate actions in line with Authority and Union guidelines.

**Key Achievements:**

- Successfully enhanced compliance and employee morale through strategic leadership.

- Developed effective solutions for incident emergencies and unforeseen challenges.

• Provided technical video surveillance coverage, coordinating with law enforcement, the Office of Emergency Management, and federal agencies.
• Managed and prioritized video surveillance requests to assist investigations and emergency responses.
• Supervised the video recovery process across multiple bus garages, ensuring high-quality video evidence is properly recovered, stored, and distributed.
• Initiated the B32-BECS to MMIS program, automating video requests and improving reporting accuracy.

**Key Achievements:**

- Developed and implemented innovative video surveillance systems, improving incident response times.

- Built strong relationships with CTA departments and external agencies to ensure effective video evidence management.

• Coordinated contract renewals and one-time purchases, ensuring compliance with budget and contract guidelines.
• Managed bid advertising and intake, overseeing the storage and accessibility of bid records.
• Supervised the Summer Intern program and coordinated the CTA Combined Charities program.

**Key Achievement:** Successfully coordinated contract renewals and one-time purchases while streamlining procurement processes, ensuring budget compliance, and leading intern development and community outreach programs.