Virginia Aponte

Managing a team: leading a merchandising team to manage multiple categories.

Greeting guests, Selling merchandise, engaging with guests while selling merchandise. Handling cash: Handling cash manually and using computerized register.

Stocking and cleaning shelves and carts, and preparing packages for shipping or delivery. Receiving and putting away: Receiving and putting away stock and deliveries.

Wrapping and bagging merchandise for customers.

• Assisted customers in selecting appropriate merchandise for their needs.
• Organized product displays in accordance with corporate guidelines.
• Provided training on merchandising techniques and procedures to new staff members.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Planned and completed group projects, working smoothly with others.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Motivated and encouraged team members to communicate more openly and constructively with each other.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Achieved cost-savings by developing functional solutions to problems.

(CRSCT)Medical equipment preparer. Works in in health care facilities to prevent the spread of disease. Decontaminating, cleaning and sterilizing surgical instruments, supplies, medical devices, and equipment. This can include taking apart surgical tools etc. Processing, assembling, packaging, storing and keeping inventory of medical devices and surgical supplies distributing, tracking and inspecting.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Maintained updated knowledge through continuing education and advanced training.
• Motivated and encouraged team members to communicate more openly and constructively with each other.