Open To Work
Virginia Beachy-Abbott
Amarillo,TX
Summary
I am dedicated, compassionate and detail-oriented, with many years in retail and clinical settings, managing patient/ customer care and support.
Experienced with scheduling, medical records management, and front-desk operations. Effective communication and organizational skills enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
18
18
years of professional experience
Work History
Dental Receptionist/Patient Service Representative
Highland Family Dental
01.2025 - 03.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Answered phone calls/ texts to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service through effective communication and problem resolution.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Specialist
Vanderbilt Health at MNPS Wellness Centers
08.2020 - 12.2024
- Assist medical providers, physical therapists, chiropractors and other staff with appointments, maintaining records, etc.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Provided excellent customer service to patients and staff.
- Answer phones, handle faxes, mail and other administrative duties
- Facilitated patient check-in processes to enhance operational efficiency and reduce wait times.
- Coordinated communication between patients and healthcare providers to ensure accurate information exchange.
Shift Supervisor/ Product Demonstration
CDS at Costco
06.2019 - 05.2020
- Promoted to shift supervisor after several months as demonstrator
Host/ Cashier
First Watch Restaurant - Old Hickory Blvd
05.2018 - 05.2020
- Host/ Cashier/ Cook/ Serve/ Bus tables/ Cleaning
Wife- My Most Important and Rewarding Time
Abbott Home
02.2007 - 08.2017
- Support and care for my husband John, a disabled veteran, until he went home to heaven
Skills
- Excellent Patient/ Customer Service
- Management/ Retail
- Administrative Experience
- Professional Phone Skills
- Multi-tasking
- Training and mentoring
Timeline
Dental Receptionist/Patient Service Representative
Highland Family Dental
01.2025 - 03.2025
Patient Service Specialist
Vanderbilt Health at MNPS Wellness Centers
08.2020 - 12.2024
Shift Supervisor/ Product Demonstration
CDS at Costco
06.2019 - 05.2020
Host/ Cashier
First Watch Restaurant - Old Hickory Blvd
05.2018 - 05.2020
Wife- My Most Important and Rewarding Time
Abbott Home
02.2007 - 08.2017
High School Diploma -
Clinton Christian High School
No Degree - CE Courses in Computer, Bookkeeping, Accounting
Amarillo College
INTERESTS
My Pets, Reading, Learning New Skills, Music, Travel, Cooking/ Baking