Virginia Brown
Myrtle Beach,SC
Summary
Dynamic Front Desk Receptionist with a proven track record at Camelot By the Sea, excelling in customer service and office organization. Enhanced guest relations through effective scheduling and problem-solving, ensuring a welcoming environment. Skilled in cash handling and adept at managing high-volume phone inquiries, contributing to seamless operations and outstanding guest experiences. 23 years experience with guest and owner relations.
Overview
24
24
years of professional experience
Work History
Front Desk Receptionist
Camelot By the Sea/Capital Vacations
05.2001 - Current
- Streamlined check-in procedures, fostering positive interactions with guests.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Myrtle Beach High School
Myrtle Beach, SC06.1999
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Scheduling
- Office organization
- Hospitality services
- Guest relations
- Hospitality best practices
Timeline
Front Desk Receptionist
Camelot By the Sea/Capital Vacations
05.2001 - Current
Myrtle Beach High School
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