Virginia Christine Rasor

Dedicated professional consistently acknowledged by upper management for delivering exceptional customer service and maintaining high levels of customer retention. Meticulous attention to detail and strong decision-making abilities enable effective problem-solving and creative solutions. Proven track record of success in providing top-notch service, confident in ability to positively contribute to any team or organization.

• Increased revenues by 82% within 6 months of implementing new customer policies and procedures program
• Documented workflows and executed comprehensive program for client resolutions which reduced error ratio to less than half (from 73% to 34%) and time consumption by a quarter (from 77% to 19%).
• Evaluated costs/production to establish the best vendor base, resulting in saving the company $22,000 per quarter (or $88,000 per year)
• Performed a time-management study of established method of dispatching logistics found to be outdated, investigated alternative options, which resulted in the purchase of new, more efficient software implementation (cost savings in man hours of over 87 man-hours per week)

• Microsoft Office Specialist (MOS) Certification
• OSHA Certified
• Salesforce Certified Administrator

• Microsoft Certification in Applications, 02/01/12
• Florida Certified Workforce Professional, 11/01/12
• Certified Professional with Business and Employer Services, 11/25/11
• Stress Management, 03/01/06 - 12/31/20
• Time Management, 05/01/99 - 12/31/18
• Business Certification with additional Certification in Human Resources, 06/01/12

• J. M. Murphy, Past President and Owner of American Container Net, Inc. (ACNI), My highest recommendation however is her personal standards. She is extremely dedicated to an organization’s success. She will go the extra mile.
• L. Porter, COO ACNI-Immediate Supervisor, Virginia worked tirelessly, setting up our IT system with all customer specifications and pricing and sending new quotations to all current accounts. She oversaw the entire administration operation and traveled to all of the newly acquired production facilities, coordinating with the local administrators to standardize to a single order entry and production planning system. Virginia’s expertise and incredible work ethic helped get us through a very difficult period.
• G. Brotsky, VP of Business Development ACNI, In all of my 42 years of business, either in the sales or manufacturing of containers, I have never found anyone in her position to be as qualified, conscientious and hard working as Virginia. She was quite efficient in training our various facility managers by traveling to all of our 6 plants. I have never known anyone as capable or as competent at handling all phases of Human Resources as Virginia was.
• J. Block, President of the Jay Block Companies – Co-facilitator, I was simply dazzled by the results she gets on a continuous basis. I attended one of her sessions - and not one person in the class had anything but extraordinary high praise for their mentor! Virginia brings a level of enthusiasm, passion, compassion, firmness, and competence that is rare, even among the best Workforce trainers. She commands respect, facilitates programs that get stellar results for her customers, and is well-recognized by her peers and superiors for her exceptional work. Not only do I highly recommend Virginia... she has my deepest respect as one of the best industry professionals I have ever met.

• Anywhere Works, Cocoa, FL, 01/01/20, Present, Work-at-home Customer Service Support, Responsible for inbound Sales and Customer Service support calls for numerous clients in all types of industries. Have made the top 10% of Customer Support Agents since March, 2020, handling a call volumes of 105+ calls a day. I took leave when my husband had a massive heart attack in April and passed away in May 2024.
• Concentrix, Cocoa, FL, 04/01/19, 09/30/19, Work-at-home Customer Service Support, Responsible for inbound technical and support calls for a top multinational, large International Technology firm. Contract completed.
• Partners Federal Credit Union a Walt Disney Family Member, Orlando, FL, 08/01/12, 12/31/16, Corporate Human Resource Analyst, Responsible for analyzing department staffing, evaluating additional staffing needs, recruitment and internal placement. Development of training programs for Leadership, Business Partners, and Recruiting Teams in interviewing and selecting the best candidate for open positions with potential for growth within the Company. Semi-retired.
• Protean Careers International Through Kaiser at Brevard Workplace, Cocoa, FL, 06/01/09, 08/31/12, Contract Certified Career Coach and Trainer, Responsible for the development of all training programs including strategic design, development, delivery, and execution of on-line webinars and in classroom programs. In addition, working with customers and end users to ensure compatibility as well as confirming final outcome. Proficient in conducting development training and workshops in addition to evaluating, modifying, and improving existing programs. Contract ended.
• American Container Net, Inc., Orlando, FL, 08/01/90, 04/30/09, Corporate Administrator, Responsible for six (6) divisions in the industrial container manufacturing business. Responsible for (but not limited to) all phases of corporate administration from contract negotiation, budget analysis, and purchasing to support top level management, personnel benefits, and scheduling on-site visits from regulatory agencies as well as customers. Company sold.

• SAP – Software Solutions
• Operating systems up to and including Microsoft Windows 7 and 10
• Complete Microsoft Office Suite 2003-2010, including extensive use in spreadsheets, desktop Publisher, and Power Point
• Act 2000 (Customer Relationship Management Software)
• Quicken Deluxe 2020-2024
• Intuit QuickBooks
• Microsoft Office Suite including Teams
• G Suite
• ADP Payroll

• Microsoft Certification in Applications, 02/01/12
• Florida Certified Workforce Professional, 11/01/12
• Certified Professional with Business and Employer Services, 11/25/11
• Stress Management, 03/01/06 - 12/31/20
• Time Management, 05/01/99 - 12/31/18
• Business Certification with additional Certification in Human Resources, 06/01/12