Virginia Hawkins
Lawrenceburg,KY
Summary
Customer service professional with over 10 years of experience in fast-paced environments. Proven ability to deliver personalized service, ensuring every interaction is impactful. Skilled in time management and effective collaboration, contributing to team success while also thriving independently.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
University of Louisville
Louisville
05.2021 - Current
- Managed patient scheduling for multiple healthcare providers efficiently.
- Coordinated patient intake processes to ensure smooth workflow.
- Assisted in verifying insurance information and patient eligibility.
- Processed medical forms and documentation accurately for compliance purposes.
- Handled incoming calls, directing inquiries to appropriate personnel promptly.
- Communicated effectively with patients regarding appointment reminders and follow-ups.
- Maintained organized patient records using electronic health record systems.
- Supported front desk operations by training new staff members on procedures.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Processed referrals for specialist care when requested by physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
Patient Care Associate
Norton Audubon Hospital
Louisville, KY
07.2020 - Current
- Monitored ongoing care and addressed issues to ensure patient well-being.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Obtained patient vital signs and observed patient conditions to record progress in daily chart.
- Monitored progress and documented any status changes accordingly.
- Increased utilization of preventative care to reduce readmissions.
- Maintained clean, safe, and organized patient environment to enhance comfort and safety.
- Minimized infection risk for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment and devices.
- Provided respectful and courteous service to improve patient experience and foster positive interactions.
- Uphold confidentiality requirements and regulatory compliance guidelines in all areas.
Server
Cattleman's Roadhouse
Lagrange, KY
03.2019 - 06.2020
- Collaborated with managers and kitchen staff to provide outstanding, well-informed customer service.
- Seated guests at tables courteously by seating ladies, providing menus and recording accurate drink orders.
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Assisted customers with orders, clarified menu items, and provided tailored recommendations for food allergy considerations.
- Offered customers efficient service to maintain high satisfaction scores.
- Addressed guest complaints promptly to ensure customer satisfaction and retention.
- Maintained composure and productivity during busy service periods.
- Trained new employees.
- Reported accidents, injuries or unsafe work conditions to manager.
- Gathered diner feedback on meals to enhance service quality and inform operational improvements.
Customer Service Representative
World finance corporation
LaGrange, KY
09.2017 - 09.2019
- Acted as branch manager during the manager's absence due to meetings, illness, or vacation.
- Followed up with customers after each merchandise sale via phone or email, addressing last-minute questions to enhance customer satisfaction.
- Monitored cash drawers across multiple checkout stations, ensuring sufficient cash availability for smooth transactions.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
- Received and entered payments in the form of cash, check, and debit card.
- Processed customer payments through cash, check, and debit card, maintaining accuracy and efficiency in financial transactions.
- Performed the duty of Branch manager on multiple occasions while the manager was at meetings, out sick, or on vacation.
Education
High School Diploma -
Eminence Independent School
Eminence, KYPatient care - CNA -
CNA
ShelbyvilleSkills
- Patient check-in
- Appointment scheduling
- Insurance verification
- Accounts payable / accounts receivable
- Reconciling accounts
- Financial reporting
- Documentation
- Organizational skills
- Scheduling
- Administrative tasks
- Verbal and written communication
- Customer-oriented
- Patient interaction
- Multitasking ability
- Problem solving
- Conflict resolution
- Team leadership
- Active listening
- Administrative tasks
Timeline
Medical Receptionist
University of Louisville
05.2021 - Current
Patient Care Associate
Norton Audubon Hospital
07.2020 - Current
Server
Cattleman's Roadhouse
03.2019 - 06.2020
Customer Service Representative
World finance corporation
09.2017 - 09.2019
High School Diploma -
Eminence Independent School
Patient care - CNA -
CNA