Virginia Fule
Baytown,TX
Summary
Dedicated Patient Services Coordinator with a strong focus on HIPAA compliance, patient confidentiality, and efficient appointment scheduling. Proven ability to enhance patient satisfaction through streamlined processes and effective communication.
Overview
21
21
years of professional experience
Work History
Patient Services Coordinator
University of Texas MD Anderson Cancer Center
Houston, TX
07.2010 - Current
- Coordinated patient appointments and managed scheduling to optimize clinic flow.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Streamlined patient intake processes, improving efficiency and reducing wait times.
- Led initiatives to improve patient satisfaction scores through feedback analysis and action plans.
- Mentored junior staff in best practices for patient interactions and service excellence.
- Implemented electronic health record updates, ensuring compliance with regulatory standards.
- Analyzed workflow processes, identifying areas for improvement to enhance operational effectiveness.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Facilitated the onboarding process for new clinical staff members by providing comprehensive training and support in navigating administrative tasks within the clinic environment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Care Technician
Houston Methodist Sugarland
Sugar Land, TX
06.2011 - 07.2012
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Documented patient information and care activities in electronic health record.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Assisted nursing staff with patient monitoring and care coordination.
- Collected and documented vital signs, ensuring accuracy in patient records.
- Supported daily living activities, fostering patient comfort and dignity.
- Trained new staff on best practices for patient care protocols.
- Implemented process improvements that increased efficiency in workflow management.
- Mentored junior staff, promoting professional development and adherence to standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Contributed to team meetings, offering insights on patient care improvements based on direct observations.
Patient Care Technician
University of Texas MD Anderson Cancer Center
Houston, Texas
07.2010 - 07.2011
- Assisted nursing staff with patient monitoring and care coordination.
- Collected and documented vital signs, ensuring accuracy in patient records.
- Supported daily living activities, fostering patient comfort and dignity.
- Collaborated with interdisciplinary teams to enhance patient treatment plans.
- Trained new staff on best practices for patient care protocols.
- Implemented process improvements that increased efficiency in workflow management.
- Led initiatives to enhance infection control measures within the department.
- Mentored junior staff, promoting professional development and adherence to standards.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Patient Care Technician
Houston Methodist Hospital Baytown
Baytown, TX
04.2005 - 07.2010
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Supported patients' daily living activities, improving their hospital stay experience.
- Enhanced patient recovery by applying therapeutic techniques as instructed by physical therapists.
- Provided nutritional support by assisting patients with meals, catering to individual dietary needs.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention.
- Implemented infection control protocols, contributing to safer hospital environment.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Improved patient satisfaction with attentive communication and responsiveness to needs.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Fostered clean and hygienic environment, reducing risk of infections.
- Facilitated patient mobility and recovery with guided exercises and ambulation support.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
Education
Bachelor of Science - Nursing
The University of Texas At Arlington
Arlington, TX08-2028
Associate of Science - Secretarial
Pamantasan Ng Lungsod Ng Maynila
Manila, Philippines03-1989
Skills
- Strong organization
- Patient registration
- Appointment scheduling
- Patient confidentiality
- Follow-up care coordination
- HIPAA compliance
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Team leadership
- Verbal and written communication
- Registration and admissions
- Phone and email etiquette
- Relationship building
- Flexible schedule
- Medical terminology
- Records maintenance
- Work quality evaluation
Timeline
Patient Care Technician
Houston Methodist Sugarland
06.2011 - 07.2012
Patient Services Coordinator
University of Texas MD Anderson Cancer Center
07.2010 - Current
Patient Care Technician
University of Texas MD Anderson Cancer Center
07.2010 - 07.2011
Patient Care Technician
Houston Methodist Hospital Baytown
04.2005 - 07.2010
Bachelor of Science - Nursing
The University of Texas At Arlington
Associate of Science - Secretarial
Pamantasan Ng Lungsod Ng Maynila