Virginia Harr
Findlay
Summary
Dynamic merchandising lead with extensive experience at Kohl's Department Store, excelling in customer experience and merchandise planning. Proven ability to enhance sales through effective product organization and staff training. Recognized for maintaining high standards in stock management while fostering strong customer relationships in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Merchandising Lead
Kohls Department Store
11.2023 - Current
- Greeted store customers and discussed needs.
- Kept work areas neat, clean and free from debris.
- Supervised and trained new staff in performing census.
- Merchandising product onto floor during truck unloads.
- Remerchandising sales floor according to the guidelines and brand standards
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Kohls Department Store
09.2022 - 11.2023
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Arts - Art
The University of Findlay
Findlay, OH05-2028
High School Diploma -
Van Buren High School
Van Buren, OH05-2021
Skills
- Customer experience
- Merchandise planning
- Stock management
- Staff training
- Shipping callbacks
- Customer relationships
- Product organization
- Display building
- Stocking and replenishing
- Sales support
- Attention to detail
- Multitasking
Timeline
Merchandising Lead
Kohls Department Store
11.2023 - Current
Sales Associate
Kohls Department Store
09.2022 - 11.2023
Associate of Arts - Art
The University of Findlay
High School Diploma -
Van Buren High School
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